Notice to Providers

2.4 Quality Assurance Participation

Your role as an independent contracted healthcare provider includes active participation in our comprehensive quality assurance program. This encompasses regular chart audits, peer review activities, and ongoing quality improvement initiatives designed to maintain the highest standards of patient care. You will participate in patient satisfaction surveys and clinical outcome monitoring to ensure service excellence. Continuing education requirements include staying current with telehealth best practices and completing all assigned training modules. Regular performance reviews will assess your adherence to these quality standards and identify areas for professional development.

2.5 Emergency Response Protocol

The provision of nationwide telehealth services requires a thorough understanding of emergency management protocols. You must maintain current knowledge of emergency procedures and demonstrate appropriate recognition and response to urgent situations. When patients require emergency care, you are responsible for providing clear direction to appropriate local emergency services. All emergency-related interactions require immediate documentation in the patient’s record, with follow-up on emergency referrals as clinically indicated. The Site’s 24/7 support team is available to assist with technical aspects of emergency management, but you retain full responsibility for all clinical decisions and documentation of emergency situations.

3. Website Utilization

As an independent contracted healthcare provider utilizing the LifeRx.md Site, proper implementation and usage of our technology systems is crucial for maintaining quality care, security, and regulatory compliance across all fifty (50) U.S. states where we operate.

3.1 Technical Requirements

The provision of quality telehealth services through the Site requires maintaining specific technical capabilities within your professional environment. You must establish and maintain a high-speed internet connection capable of supporting video consultations through the Site’s interface. Your hardware must meet our minimum specifications, which will be provided separately and updated periodically. The use of current, approved web browsers is mandatory for accessing the Site. You must conduct all telehealth visits from a secure, private location that ensures patient confidentiality. In preparation for potential technical difficulties, you must maintain a backup communication method as specified in our contingency protocols. Any mobile devices used to access the Site must maintain HIPAA compliance through approved security measures.

3.2 Communication Standards

The protection of patient privacy and confidentiality requires strict adherence to our communication protocols. All patient interactions must occur exclusively through the Site’s approved communication tools, utilizing your secure, individual login credentials with mandatory two-factor authentication. The Site maintains a comprehensive record of all patient communications, which must be properly documented and retained for seven (7) years. Video consultations are subject to recording requirements as specified in our current policies, with all recordings maintained according to HIPAA standards. Professional communication standards must be maintained throughout all patient interactions, with support available 24/7 through our designated channels.

3.3 Clinical Documentation

The maintenance of accurate and complete clinical records is fundamental to providing quality healthcare services. For each patient encounter, you must utilize the Site’s documentation templates to create comprehensive clinical notes. These notes require completion within twenty-four (24) hours of each interaction and must follow our structured documentation protocols to ensure billing compliance and clinical accuracy. Your documentation must include thorough medication lists, detailed clinical decision-making rationale, and appropriate time stamps. All entries require your prompt electronic signature, and these records will be maintained for seven (7) years in accordance with our retention policies.

3.4 Data Security Obligations

The protection of protected health information requires your strict adherence to comprehensive security protocols. These include:

• Maintaining unique login credentials that are never shared.
• Implementing complete logout procedures after each session.
• Utilizing only secure networks for Site access.
• Immediate reporting of security concerns to info@LifeRxtelemd.com.
• Maintaining complete privacy in your physical workspace.
• Following all established data handling policies.
• Completing required security training modules.

3.5 Technical Support Access

Our commitment to 24/7 support ensures continuous assistance for technical issues that may arise during Site usage. Technical support services operate through our established channels, with priority handling for critical issues that impact patient care. You must promptly report any technical issues encountered during Site usage to ensure rapid resolution. The Site maintains comprehensive backup protocols for system outages, with regular maintenance windows scheduled to minimize disruption to patient care. System updates require timely implementation to maintain security and functionality, with training provided for significant system changes.

4. Legal and Regulatory Compliance

As an independent contracted healthcare provider offering services through the LifeRx.md Site across all fifty (50) U.S. states, you operate under complex federal and state regulations governing healthcare delivery, patient privacy, and prescribing practices. Your compliance with these requirements while delivering quality patient care is essential to maintaining the integrity of our services.

4.1 Privacy and Security Standards

The protection of patient confidentiality forms the cornerstone of our operations. Your handling of protected health information must maintain strict HIPAA compliance throughout all aspects of care delivery. This extends beyond the Site’s digital environment to encompass your physical workspace, which must provide complete privacy during patient consultations. You must conduct all patient interactions from secure locations that prevent unauthorized access to protected health information. Any potential privacy breaches require immediate reporting to info@LifeRxtelemd.com through our incident reporting system. All protected health information must be retained for seven (7) years in accordance with our retention policies.

4.2 State-Specific Telehealth Compliance

The provision of nationwide telehealth services requires comprehensive understanding of varying state regulations. You bear responsibility for maintaining compliance with specific requirements in each state where you provide services through the Site. This includes adherence to state-specific informed consent requirements, prescribing limitations, and documentation standards. Our legal counsel, A.Y. Strauss, maintains current guidance on state-specific requirements, which we will communicate through regular updates. You must incorporate any regulatory changes into your practice immediately upon notification.

4.3 Prescription Management Standards

Your prescribing activities must reflect both federal and state regulations governing medication management in telehealth settings. Prior to issuing any prescription, you must verify patient identity and establish a valid provider-patient relationship as defined by applicable state laws. The Site maintains strict prohibition against prescribing controlled substances. All prescriptions must follow our approved formulary guidelines, with comprehensive documentation of clinical necessity and decision-making rationale maintained in the patient record.

4.4 Documentation Requirements

The maintenance of comprehensive medical records supports both clinical excellence and regulatory compliance. Your documentation must clearly demonstrate medical necessity, document clinical decision-making, and support prescribed treatments for each patient interaction. All patient encounters require thorough documentation including relevant history, evaluation findings, assessment, and treatment planning. These records remain subject to regular quality assurance audits and compliance monitoring, with retention required for seven (7) years from the date of service.

4.5 Marketing and Communication Standards

Public communications regarding LifeRx.md services must maintain strict adherence to established guidelines. You may not make claims about our services beyond approved language provided by our communications team. All marketing materials must comply with FTC guidelines regarding testimonials and endorsements. Media inquiries require immediate referral to our communications team at info@LifeRxtelemd.com. Your public statements about the Site’s services must align with our established marketing guidelines while maintaining clear distinction between the Site’s technology platform and your role as an independent contracted healthcare provider.

4.6 Ongoing Compliance Training

Your commitment to maintaining regulatory compliance includes completion of mandatory training modules covering relevant updates and best practices. These training requirements encompass regulatory changes, Site policies, and emerging compliance considerations in telehealth delivery. You must complete all assigned training modules within specified timeframes and acknowledge understanding of new policies or procedures as implemented.

5. Compliance Enforcement and Acknowledgement

The provision of nationwide telehealth services through LifeRx.md requires strict adherence to the standards outlined in this Notice. Your role as an independent contracted healthcare provider carries significant responsibility for maintaining the Site’s integrity, ensuring quality patient care, and meeting regulatory obligations across all fifty (50) U.S. states. The following framework governs our approach to maintaining these essential standards.

5.1 Quality Monitoring and Assessment

Our comprehensive quality monitoring system provides regular assessment of provider compliance with Site requirements. This ongoing evaluation encompasses patient satisfaction data, documentation completeness, prescribing pattern analysis, and communication standards. You will receive regular feedback regarding your performance and compliance metrics through secure channels, with opportunities to address any identified concerns. These assessments support our commitment to maintaining the highest standards of patient care while ensuring compliance with all applicable regulations.

5.2 Compliance Violations

Certain actions may result in immediate suspension of Site access, including but not limited to:

• Actions compromising patient safety.
• Breaches of protected health information.
• Significant documentation deficiencies.
• Prescribing outside approved protocols.
• Violations of communication policies.
• Security compromises affecting the Site.

5.3 Review and Remediation

Upon identification of compliance concerns, our medical director will conduct a thorough review of the situation to determine appropriate corrective actions. You will receive notice through info@LifeRxtelemd.com regarding any compliance issues and maintain the opportunity to respond and implement corrective measures where appropriate. Our 24/7 support team remains available to assist with technical aspects of compliance remediation while you maintain responsibility for clinical compliance measures.

5.4 Record Retention and Access

All compliance-related documentation, including audit results, corrective action plans, and performance metrics, will be maintained for seven (7) years from the date of creation. You maintain the right to review these records upon written request to our legal counsel, A.Y. Strauss, at 290 West Mt. Pleasant Ave. #3260, Livingston, NJ 07039.

5.5 Acknowledgment

By providing services through the Site, you acknowledge receipt of this Notice and agree to comply with all requirements outlined herein. You understand these requirements may be updated periodically, and you agree to review and comply with any modifications after receiving notice of changes. This acknowledgment reflects your understanding of your role as an independent contracted healthcare provider and your commitment to maintaining the highest standards of telehealth service delivery.

6. Support Access and Contact Information

The provision of comprehensive telehealth services requires readily available support across multiple channels. As an independent contracted healthcare provider, you have access to continuous support resources designed to ensure uninterrupted service delivery across all fifty (50) U.S. states.

6.1 24/7 Technical Support

Our commitment to continuous service delivery includes round-the-clock technical support for all Site-related issues. Technical support services remain available through multiple channels:

• Phone Support: (609) 201.0119
• Email: info@LifeRxtelemd.com
• Secure messaging: Through the Site’s provider portal

Critical technical issues affecting patient care receive priority handling through all support channels. The support team maintains capabilities for remote troubleshooting, system access restoration, and emergency technical assistance at all hours.

6.2 Administrative Communication

For non-urgent administrative matters, written communication should be directed to:

LifeRx.md
401 Cooper Landing Rd # C1
Cherry Hill, NJ 08002

Administrative communications require appropriate documentation and may be subject to the seven (7) year retention policy depending on their nature and content.

6.3 Legal and Compliance Communication

All legal notices, compliance inquiries, and formal documentation requests must be submitted in writing to our legal counsel:

A.Y. Strauss
290 West Mt. Pleasant Ave. #3260
Livingston, NJ 07039

6.4 Support Response Standards

Our support infrastructure maintains specific response standards:

• Critical technical issues: Immediate acknowledgment and prioritized resolution
• Patient care-related issues: Response within one (1) hour
• Administrative inquiries: Response within one (1) business day
• Legal and compliance matters: Acknowledgment within two (2) business days

6.5 Documentation of Support Interactions

All support interactions regarding patient care, protected health information, or clinical operations require documentation in accordance with our retention policies. Support records relating to protected health information or clinical operations will be maintained for seven (7) years from the date of interaction.

6.6 Emergency Protocol Support

In situations requiring emergency support:

• For technical emergencies affecting patient care: Contact the 24/7 support line immediately at (609) 201.0119
• For clinical emergencies: Follow established emergency protocols while maintaining appropriate documentation
• For security breaches or privacy incidents: Immediately report to info@LifeRxtelemd.com and call the support line

The 24/7 support team maintains protocols for escalating critical issues to appropriate personnel while ensuring continuous documentation of all emergency-related interactions.