Returns Policy

1. Introduction and Scope

1.1 Purpose

This Refund Policy (“Policy”) outlines LifeRx.md’s (“LifeRx.md,” “we,” “us,” or “our”) strict no-refund position regarding prescription medications and associated services. This Policy is incorporated by reference into our Terms of Use and is essential for understanding the finality of your purchase decisions.

1.2 Policy Statement

Due to federal regulations, state laws, and critical patient safety requirements governing prescription medications across all fifty (50) U.S. states, LifeRx.md CANNOT and WILL NOT accept returns or issue refunds for any prescribed medications under any circumstances once they have been dispensed or shipped. This position is non-negotiable and applies uniformly across our entire service area.

1.3 Scope of Application

Our no-refund policy applies to all services provided through our website, including medical consultations, prescription medications dispensed or shipped through our service, and any associated healthcare services. This policy governs all transactions conducted through LifeRx.md, with all records maintained for seven (7) years in accordance with legal requirements.

1.4 Legal and Safety Foundation

The foundation of this Policy rests on comprehensive federal laws governing prescription medication handling, state pharmacy board regulations, FDA requirements for medication integrity, drug supply chain security requirements, and public health and safety protocols. Our commitment to maintaining these standards supports the safe delivery of healthcare services across all states where we operate.

1.5 Understanding Your Purchase

By initiating any medication purchase through our website, you explicitly acknowledge and agree that all medication purchases are final, no returns will be accepted, no refunds will be issued, these requirements are mandated by law, and these terms are non-negotiable. Our 24/7 support team remains available at (609) 201-0119 to address any questions before you proceed with your purchase.

2. Legal Framework

Federal law strictly prohibits the return and resale of prescription medications once they have left the pharmacy’s control. Under the Drug Supply Chain Security Act (DSCSA), medications must maintain a secure, traceable chain of custody from manufacturer to patient to prevent contamination, tampering, and the introduction of counterfeit drugs into the supply chain. Once a medication leaves our control, its integrity and security can no longer be guaranteed, making it impossible to accept returns or issue refunds.

The Food and Drug Administration (FDA) maintains strict requirements regarding medication storage, handling, and distribution. These requirements ensure patient safety and maintain the integrity of the prescription drug supply chain. The FDA does not recognize any circumstance under which a dispensed prescription medication can be returned to stock and resold, even if the package remains sealed or unopened. All records related to medication dispensing and distribution are maintained for seven (7) years in accordance with federal requirements.

The Drug Enforcement Administration (DEA) regulations further strengthen these protections by prohibiting the return of controlled substances in any circumstance once they have been dispensed to a patient. While LifeRx.md does not prescribe controlled substances through our website, these regulations reflect the broader regulatory framework governing prescription medication handling across all fifty (50) U.S. states where we operate.

State boards of pharmacy across our entire service area have adopted similar positions, prohibiting pharmacies from accepting returned medications or issuing refunds for dispensed prescriptions. These regulations exist to protect public health and safety, prevent medication tampering, ensure drug efficacy, maintain supply chain integrity, prevent drug diversion, and protect patient safety. For specific questions about state regulations, you may contact our legal counsel, A.Y. Strauss, at 290 West Mt. Pleasant Ave. #3260, Livingston, NJ 07039.

This comprehensive legal framework, spanning federal, state, and regulatory bodies, forms the foundation of our no-return, no-refund policy. LifeRx.md is legally obligated to maintain this position without exception to comply with these requirements and protect public health. Our support team is available 24/7 at (609) 201-0119 or info@LifeRxtelemd.com to address any questions about these legal requirements.

3. Medication Policy

ALL PRESCRIPTION MEDICATION SALES THROUGH LIFERX.MD ARE FINAL. Once a medication has been dispensed or shipped through our website, we cannot accept returns or issue refunds under any circumstances across any of the fifty (50) U.S. states where we operate. This policy applies regardless of whether the package has been opened, whether you have changed your mind about the treatment, or whether you have not used the medication.

This absolute prohibition on returns protects you and all our patients. Once a medication leaves our pharmacy’s controlled environment, we can no longer verify that it has been properly stored, handled, or protected from tampering. Even if a package appears unopened, environmental factors like temperature, humidity, and handling conditions could have compromised the medication’s integrity. Therefore, accepting returns would pose unacceptable risks to patient safety and public health.

The integrity of the prescription drug supply chain depends on maintaining strict control over medication handling from the manufacturer to the end user. By dispensing medication to you, we complete our role in this secure supply chain. Federal law does not provide any mechanism for reintegrating dispensed medications back into the supply chain, as this would create potential vulnerabilities that could be exploited by counterfeit or diverted medications. All transaction records related to medication dispensing are maintained for seven (7) years as required by law.

For these reasons, you should carefully consider your decision before confirming any medication purchase. Through our website, we ensure that you have access to complete medication information, thorough consultation with independent contracted healthcare providers, clear pricing details, comprehensive treatment explanations, and answers to any questions you may have. Our support team remains available 24/7 at (609) 201-0119 or via email at info@LifeRxtelemd.com to address any concerns before you proceed with your purchase.

Before finalizing your purchase, we want you to be fully informed and confident in your treatment decision, understanding that the transaction will be final and irreversible once processed. For questions about specific state regulations regarding medication returns, you may contact our legal counsel, A.Y. Strauss, at 290 West Mt. Pleasant Ave. #3260, Livingston, NJ 07039.

4. Service Structure

To ensure complete transparency about our payment and service structure through the LifeRx.md website, you should understand how each service component is billed and how our no-refund policy applies across all fifty (50) U.S. states where we operate.

4.1 Medication Charges

Medication charges represent the cost of your prescribed medications and are always final and non-refundable once the prescription has been processed for dispensing. These charges appear separately on your billing statement to clearly distinguish them from other service components. All medication transaction records are maintained for seven (7) years in accordance with legal requirements.

4.2 Medical Consultation Fees

Medical consultation fees are charged when you meet with our independent contracted healthcare providers through our website. These fees are earned at the time of service and are non-refundable once the consultation has taken place. This includes both initial consultations and follow-up appointments, as these represent professional services already rendered. You initiate each monthly contact for services, and there are no automatic renewals or recurring charges for consultations.

4.3 Payment Processing

Our payment processing occurs at specific points in your care journey, with all charges clearly disclosed before you incur them:

• Consultation fees are charged only when appointments are completed
• Medication charges are processed only when prescriptions are dispensed
• Each service requires your explicit authorization before processing.

We maintain detailed transaction records and clearly identify each charge type on your billing statements. This transparency helps you understand exactly what you’re paying for and when charges will occur. You must explicitly agree to our no-refund policy before completing any transaction.

4.4 Service Support

Our commitment to patient care includes 24/7 support availability at (609) 201-0119 or via email at info@LifeRxtelemd.com. For billing questions or concerns, you may also contact us at our physical address:

LifeRx.md
401 Cooper Landing Rd # C1
Cherry Hill, NJ 08002.

5. Customer Acknowledgment

Through your use of the LifeRx.md website and purchase of medications across any of the fifty (50) U.S. states where we operate, you acknowledge and explicitly agree to several important points about our no-refund policy. Understanding these terms is essential before proceeding with any purchase.

5.1 Purchase Understanding

You acknowledge that you understand and agree that all medication purchases are final. Through our website, you confirm that before completing your purchase, you have reviewed all provided medication information, had the opportunity to ask questions about your treatment, discussed any concerns with your independent contracted healthcare provider, understood all associated costs, and accepted that no refunds will be issued. Our 24/7 support team remains available at (609) 201-0119 to address any questions before purchase completion.

5.2 Legal and Safety Requirements

You recognize that this policy exists not as a business preference, but as a legal and safety requirement. Federal and state laws prohibit the return of prescription medications to protect public health and maintain the integrity of the medication supply chain. All records related to your acknowledgment will be maintained for seven (7) years as required by law.

5.3 No Exceptions

You accept that even in the following circumstances, no refunds can be issued and no returns will be accepted:

• Changes in treatment preferences
• Experience of normal side effects
• Medication unsuitability
• Unused medication
• Receipt of different prescriptions from other providers

5.4 Ongoing Care

You understand that our independent contracted healthcare providers have exercised their professional judgment in prescribing your medication. Any concerns about your treatment should be discussed directly with them through our website.

5.5 Monthly Service Initiation

You acknowledge that each monthly contact for services must be initiated by you, and that LifeRx.md does not maintain any automatic renewal or subscription services. By proceeding with your purchase, you provide your informed consent to these terms and acknowledge that you have read and understood this refund policy in its entirety.

6. Exceptions

While our no-refund policy remains strict and comprehensive across all fifty (50) U.S. states where LifeRx.md operates, there exist extremely limited circumstances where billing adjustments may be considered. These exceptions never apply to medications that have been dispensed or shipped through our website, but rather to specific billing circumstances that may arise.

6.1 Billing Error Definition

A billing error, when definitively proven, represents the primary exception to our no-refund policy. Such errors occur only under the following specific circumstances:

• You were charged an incorrect amount that differs from our published pricing
• A duplicate charge was processed for the same transaction
• A charge was processed without your authorization

6.2 Pre-Dispensing Cancellation

If you have not yet received your medication and your order remains in processing, cancellation may be possible only if all of the following conditions are met:

• The prescription has not yet been sent to the pharmacy
• The medication has not begun the dispensing process
• No shipping label has been created
• No controlled substances are involved

6.3 Error Resolution Process

To request review of a possible billing error, you must contact us within forty-eight (48) hours of the charge at info@LifeRxtelemd.com or (609) 201-0119. The following items are required:

• Detailed documentation supporting your claim
• Relevant transaction information
• Copies of billing statements showing the error
• Full cooperation with our billing department’s investigation

6.4 Error Resolution Actions

Upon confirmation of a billing error, we will:

• Correct the error promptly
• Process any necessary adjustment
• Provide documentation of the correction
• Explain how the error occurred
• Take steps to prevent similar errors

All documentation related to billing errors and their resolution will be maintained for seven (7) years as required by law. Our 24/7 support team remains available to assist with any questions regarding this process.

6.5 Non-Qualifying Circumstances

The following situations do not constitute billing errors and will not result in refunds or adjustments:

• Disagreements about pricing
• Changes of mind about services
• Dissatisfaction with treatment
• Previously acknowledged charges

7. State Law Compliance

LifeRx.md’s no-refund policy for prescription medications complies with all state pharmacy laws and regulations across the fifty (50) U.S. states where we operate through our website. While state laws vary in some aspects of pharmacy practice, they maintain uniformity in prohibiting the return and reuse of dispensed prescription medications.

7.1 State-Specific Requirements

For transparency and compliance, the following state-required disclosures apply to our services:

• California residents should note that Business and Professions Code Section 4076(a)(11)(F) requires pharmacies to inform patients that medications, once dispensed, cannot be returned to the pharmacy. Under Article 4, Section 176 of the California State Board of Pharmacy regulations, medications cannot be returned to pharmacy stock once dispensed to patients.
• Florida residents are advised that under Florida Administrative Code Rule 64B16-28.118, pharmacies are prohibited from accepting returned prescription medications from patients. This policy protects the integrity of the medication supply chain within the state.
• Texas residents should be aware that under Texas Administrative Code Rule §291.8, pharmacies are not permitted to accept returned prescription medications, nor can such medications be returned to pharmacy stock or dispensed to another patient.
• New York residents are informed that under New York Education Law Section 6808-b and associated regulations, pharmacies are prohibited from accepting returned prescription medications from patients or re-dispensing previously dispensed medications.

7.2 Universal Application

The fundamental principles of medication safety and security apply consistently across all jurisdictions. These regulations exist to:

• Protect public health
• Maintain medication quality
• Ensure supply chain integrity
• Prevent medication tampering
• Control drug diversion
• Safeguard patient safety

Our policy applies uniformly across all states, meeting the strictest requirements of each jurisdiction.

7.3 Record Retention

All state-specific compliance documentation and transaction records are maintained for seven (7) years in accordance with legal requirements.

7.4 Legal Counsel

For specific legal inquiries regarding state compliance matters, please contact our legal counsel:

A.Y. Strauss
290 West Mt. Pleasant Ave. #3260
Livingston, NJ 07039

Our physical location for state compliance matters:

LifeRx.md
401 Cooper Landing Rd # C1
Cherry Hill, NJ 08002

8. Contact Information

While LifeRx.md cannot accept returns or provide refunds for medications dispensed through our website, we remain committed to supporting your treatment journey across all fifty (50) U.S. states where we operate. Our 24/7 support team is available to assist you with any questions or concerns.

8.1 General Contact Information

For all inquiries:

Phone: (609) 201-0119 (Available 24/7)
Email: info@LifeRxtelemd.com
Address: 401 Cooper Landing Rd # C1, Cherry Hill, NJ 08002

8.2 Legal Correspondence

For legal matters and formal documentation:

A.Y. Strauss
290 West Mt. Pleasant Ave. #3260
Livingston, NJ 07039

8.3 Communication Guidelines

When contacting us, please be prepared with:

• Your account information
• Relevant transaction numbers
• Supporting documentation
• Clear explanation of your inquiry

8.4 Response Times

Our commitment to service includes:

• Immediate response for urgent clinical concerns (24/7)
• Technical support available at all hours
• Response to general inquiries within one (1) business day
• Billing inquiry responses within three (3) business days

8.5 Service Limitations

Please note that while our support team remains available 24/7 to assist you, they cannot override federal and state laws prohibiting medication returns and refunds. However, they can:

• Help you understand your treatment plan
• Address concerns about your care
• Resolve legitimate billing errors
• Connect you with independent contracted healthcare providers
• Provide technical assistance with our website

For any inquiries about monthly service initiation or medical concerns, our team will ensure connection with appropriate independent contracted healthcare providers through our website platform.