Terms Of Use
Effective Date: March 10, 2026
Last Updated: July 12, 2026
These Terms of Use ("Terms") govern your access to and use of the website, products, and services offered by LifeRx.md, Inc. Please read these Terms carefully before using our website, services, or products.
1. Introduction and Scope
These Terms govern your use of all online interfaces and properties owned and controlled by LifeRx.md, Inc. ("we," "us," "our," or "LifeRx.md"). This includes our digital property consisting of our website, www.LifeRx.md (the "Site"), and any other online interfaces we own and control, together with all services (the "Services") and products (the "Products") available through these properties.
THESE TERMS INCLUDE IMPORTANT LIMITATIONS ON HOW YOU CAN PURSUE DISPUTES, INCLUDING AN AGREEMENT TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN CLASS ACTIONS OR JURY TRIALS, A SMALL CLAIMS OPTION, AND A 30-DAY RIGHT TO OPT OUT (SEE SECTIONS 22 AND 28).
By accessing or using any aspect of the Site, Services, or Products, you acknowledge and agree to be bound by these Terms, including each of the policies and documents incorporated by reference in Section 31 (Related Documents Incorporated by Reference).
THESE TERMS INCLUDE IMPORTANT LIMITATIONS ON HOW YOU CAN PURSUE DISPUTES, INCLUDING AN AGREEMENT TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION RATHER THAN CLASS ACTIONS OR JURY TRIALS, A SMALL CLAIMS OPTION, AND A 30-DAY RIGHT TO OPT OUT (SEE SECTIONS 22 AND 28).
By accessing or using any aspect of the Site, Services, or Products, you acknowledge and agree to be bound by these Terms, including each of the policies and documents incorporated by reference in Section 31 (Related Documents Incorporated by Reference).
2. Privacy Practices
Your information is protected by two separate privacy documents: all protected health information ("PHI") you provide in connection with the Services is governed by the LifeRx.md HIPAA Notice of Privacy Practices (available at liferx.md/hipaa-notice), and all other information you provide through the Site and Services, including health information that does not constitute PHI, is governed by the LifeRx.md Privacy Policy (available at liferx.md/privacy-policy). Both documents are incorporated by reference into these Terms, and by using our Services, you acknowledge receipt of the HIPAA Notice of Privacy Practices.
You understand and agree that LifeRx.md may share your information with other entities as necessary to provide the Services and as permitted by applicable law. Such sharing will be governed by the two privacy documents referenced above.
We reserve the right to update our Privacy Policy and HIPAA Notice of Privacy Practices from time to time. We will notify you of material changes at least thirty (30) days before they take effect, and as otherwise required by law; non-material changes become effective upon publication on the Site. Your continued use of the Site or Services after the effective date of a modification constitutes your acknowledgment and acceptance of the modified documents and agreement to be bound by them. If you do not agree with the updated documents, whether in full or in part, you must stop using our Site and Services.
You may have additional privacy rights depending on your state of residence. While the Site and Services are available in all 50 states, residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Texas, Utah, and Virginia may have specific privacy rights regarding their personal information under applicable state law. Depending on the state, these rights may include the right to know what personal information is collected, the right to access and obtain a copy of personal information, the right to correct inaccurate personal information, the right to delete personal information, the right to data portability, the right to opt out of certain processing activities including targeted advertising and profiling, and the right to limit the use and disclosure of sensitive personal information, which receives heightened protection under applicable state law as described in our Privacy Policy. Please refer to our Privacy Policy for additional information about these rights and the specific procedures applicable to your state of residence. For medical information, the stricter of state or federal privacy law will apply to protect your information.
LifeRx.md is domiciled in the State of New Jersey, and its data processing activities are subject to the New Jersey Data Privacy Act in addition to the laws of your state of residence.
You understand and agree that LifeRx.md may share your information with other entities as necessary to provide the Services and as permitted by applicable law. Such sharing will be governed by the two privacy documents referenced above.
We reserve the right to update our Privacy Policy and HIPAA Notice of Privacy Practices from time to time. We will notify you of material changes at least thirty (30) days before they take effect, and as otherwise required by law; non-material changes become effective upon publication on the Site. Your continued use of the Site or Services after the effective date of a modification constitutes your acknowledgment and acceptance of the modified documents and agreement to be bound by them. If you do not agree with the updated documents, whether in full or in part, you must stop using our Site and Services.
You may have additional privacy rights depending on your state of residence. While the Site and Services are available in all 50 states, residents of California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Texas, Utah, and Virginia may have specific privacy rights regarding their personal information under applicable state law. Depending on the state, these rights may include the right to know what personal information is collected, the right to access and obtain a copy of personal information, the right to correct inaccurate personal information, the right to delete personal information, the right to data portability, the right to opt out of certain processing activities including targeted advertising and profiling, and the right to limit the use and disclosure of sensitive personal information, which receives heightened protection under applicable state law as described in our Privacy Policy. Please refer to our Privacy Policy for additional information about these rights and the specific procedures applicable to your state of residence. For medical information, the stricter of state or federal privacy law will apply to protect your information.
LifeRx.md is domiciled in the State of New Jersey, and its data processing activities are subject to the New Jersey Data Privacy Act in addition to the laws of your state of residence.
3. No Medical Care or Advice by LifeRx.md
LifeRx.md provides an online communication platform that enables healthcare providers ("Providers") and patients to connect through synchronous (real-time) and asynchronous (delayed) communications. Providers are independent contractors engaged by independent medical practices (each, a "Medical Group") to which LifeRx.md provides non-clinical management and administrative services. LifeRx.md does not itself engage, employ, or contract with any Provider to render medical services.
TO THE FULLEST EXTENT PERMITTED BY LAW: LifeRx.md does not provide patients with medical advice, care, diagnosis, or treatment. LifeRx.md merely provides a platform that connects patients with independently contracted healthcare providers. Providers are not employees or agents of LifeRx.md. Each Provider maintains their own insurance and medical licenses. LifeRx.md does not control, supervise, or direct the medical judgment or treatment decisions of any Provider. Providers and the Medical Groups are solely responsible for the quality, appropriateness, and delivery of the care that they provide. LifeRx.md bears no liability for any Provider's acts, omissions, advice, or decisions. LifeRx.md does not provide any legal advice regarding medical services.
YOU AGREE TO RELEASE LIFERX.MD FROM ANY AND ALL CLAIMS, LIABILITIES, OR DAMAGES ARISING FROM USE OF THE SITE AND SERVICES.
Providers use the Site solely as a communication platform, and their advice comes from them alone, not from LifeRx.md. The Services do not replace your existing relationships with any other healthcare providers. Provider selection is based on your submitted information, and you assume full responsibility for Provider selection. Neither LifeRx.md nor any affiliated parties are liable for Provider advice. LifeRx.md makes no representations or warranties about Provider training, skills, or qualifications.
YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL CLAIMS AGAINST LIFERX.MD RELATED TO PROVIDER SERVICES.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DIAL 911 IMMEDIATELY. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, YOU MAY ALSO CALL OR TEXT 988 (SUICIDE AND CRISIS LIFELINE).
The Site and Services are NOT for emergencies, and you should not delay seeking emergency care based on Site availability. Your use of telehealth services through the Site is subject to the Informed Consent for Telehealth Services (available at liferx.md/telehealth-consent), which is incorporated by reference into these Terms and describes the benefits, limitations, and risks of telehealth care.
All prescriptions are subject to Provider discretion. Providers prescribe medications in their sole medical judgment, and no prescription is guaranteed through use of the Services. As a matter of company policy, Providers available through the Services do not prescribe DEA-controlled substances, scheduled medications, or medications with a high potential for abuse; controlled-substance prescribing via telemedicine is subject to evolving federal regulation, and this policy may be revised as that framework develops. Prescriptions are for your personal use only, and you must provide an accurate and complete medical history. You have complete freedom in pharmacy selection and are responsible for associated costs. Providers may access state prescription monitoring databases, and medication misuse will result in termination of the Services. Additional prescription and pharmacy terms appear in the Informed Consent for Telehealth Services.
The Services are not insurance products. Any payments to LifeRx.md are service fees, not insurance premiums. You are responsible for all third-party costs associated with prescriptions, lab tests, or other medical services ordered through the Site.
TO THE FULLEST EXTENT PERMITTED BY LAW: LifeRx.md does not provide patients with medical advice, care, diagnosis, or treatment. LifeRx.md merely provides a platform that connects patients with independently contracted healthcare providers. Providers are not employees or agents of LifeRx.md. Each Provider maintains their own insurance and medical licenses. LifeRx.md does not control, supervise, or direct the medical judgment or treatment decisions of any Provider. Providers and the Medical Groups are solely responsible for the quality, appropriateness, and delivery of the care that they provide. LifeRx.md bears no liability for any Provider's acts, omissions, advice, or decisions. LifeRx.md does not provide any legal advice regarding medical services.
YOU AGREE TO RELEASE LIFERX.MD FROM ANY AND ALL CLAIMS, LIABILITIES, OR DAMAGES ARISING FROM USE OF THE SITE AND SERVICES.
Providers use the Site solely as a communication platform, and their advice comes from them alone, not from LifeRx.md. The Services do not replace your existing relationships with any other healthcare providers. Provider selection is based on your submitted information, and you assume full responsibility for Provider selection. Neither LifeRx.md nor any affiliated parties are liable for Provider advice. LifeRx.md makes no representations or warranties about Provider training, skills, or qualifications.
YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL CLAIMS AGAINST LIFERX.MD RELATED TO PROVIDER SERVICES.
IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, DIAL 911 IMMEDIATELY. IF YOU ARE EXPERIENCING A MENTAL HEALTH CRISIS, YOU MAY ALSO CALL OR TEXT 988 (SUICIDE AND CRISIS LIFELINE).
The Site and Services are NOT for emergencies, and you should not delay seeking emergency care based on Site availability. Your use of telehealth services through the Site is subject to the Informed Consent for Telehealth Services (available at liferx.md/telehealth-consent), which is incorporated by reference into these Terms and describes the benefits, limitations, and risks of telehealth care.
All prescriptions are subject to Provider discretion. Providers prescribe medications in their sole medical judgment, and no prescription is guaranteed through use of the Services. As a matter of company policy, Providers available through the Services do not prescribe DEA-controlled substances, scheduled medications, or medications with a high potential for abuse; controlled-substance prescribing via telemedicine is subject to evolving federal regulation, and this policy may be revised as that framework develops. Prescriptions are for your personal use only, and you must provide an accurate and complete medical history. You have complete freedom in pharmacy selection and are responsible for associated costs. Providers may access state prescription monitoring databases, and medication misuse will result in termination of the Services. Additional prescription and pharmacy terms appear in the Informed Consent for Telehealth Services.
The Services are not insurance products. Any payments to LifeRx.md are service fees, not insurance premiums. You are responsible for all third-party costs associated with prescriptions, lab tests, or other medical services ordered through the Site.
4. Availability of Services
LifeRx.md operates subject to state and federal regulations throughout the United States. By accessing or using the Site or Services, you represent and warrant that you are physically located in the United States, are not barred from receiving telehealth services under any applicable laws, have the legal capacity to receive telehealth services, and are not accessing the Site or Services from a prohibited jurisdiction.
The Services are available within all 50 United States and the District of Columbia. International access or use is strictly prohibited and may be technically restricted. Available Services may vary by state based on local regulations and Provider availability.
We maintain the right to verify your location through IP address verification, physical address verification, government-issued identification, and other technical or documentary means.
You acknowledge that we may require additional verification at any time, that failed verification may result in suspension of the Services, that providing false location information violates these Terms, and that we may terminate access if you refuse verification.
The Services are available within all 50 United States and the District of Columbia. International access or use is strictly prohibited and may be technically restricted. Available Services may vary by state based on local regulations and Provider availability.
We maintain the right to verify your location through IP address verification, physical address verification, government-issued identification, and other technical or documentary means.
You acknowledge that we may require additional verification at any time, that failed verification may result in suspension of the Services, that providing false location information violates these Terms, and that we may terminate access if you refuse verification.
5. Ordering and Payment Terms
Service and Product orders do not guarantee acceptance, may require additional verification or information, and are processed upon receipt of complete information and payment authorization. We reserve the right to cancel unfulfillable orders within 30 days with notification. We do not accept orders from dealers, wholesalers, or resellers.
We reserve the right to correct pricing errors, including those arising from third-party information, and may refuse or cancel orders placed at incorrect prices. Charges for canceled orders will be promptly credited. Title and risk of loss for Products passes upon delivery to the carrier. Returns are governed by our Return Policy (available at liferx.md/returns-policy), which is incorporated by reference into these Terms.
Payment structure includes:
We reserve the right to correct pricing errors, including those arising from third-party information, and may refuse or cancel orders placed at incorrect prices. Charges for canceled orders will be promptly credited. Title and risk of loss for Products passes upon delivery to the carrier. Returns are governed by our Return Policy (available at liferx.md/returns-policy), which is incorporated by reference into these Terms.
Payment structure includes:
- Platform Services (fee for accessing Site features, including patient education content and communication with Providers);
- Medical Services (charges for care rendered by Providers through the Medical Groups, payable on a self-pay basis as described below); and
- Product Charges (separate charges for prescriptions, products, or vendor services, all itemized before purchase).
Services must be requested and paid for on a monthly basis. We do not provide, request, or demand automatic renewal or subscription. Patients must initiate contact each month to continue Services.
Self-Pay Services; No Insurance Billing. The Services and Products are offered on a self-pay basis. Neither LifeRx.md nor, to LifeRx.md's knowledge, any Medical Group participates in or submits claims to Medicare, Medicaid, or any other federal healthcare program or commercial insurance plan in connection with the Services, and no claim for reimbursement will be submitted on your behalf. If you are a Medicare or Medicaid beneficiary, you acknowledge that you are purchasing the Services and Products entirely outside those programs and that you are personally responsible for payment. You may seek reimbursement from your own insurer at your discretion, but eligibility for reimbursement is not guaranteed and is solely between you and your insurer.
Self-Pay Services; No Insurance Billing. The Services and Products are offered on a self-pay basis. Neither LifeRx.md nor, to LifeRx.md's knowledge, any Medical Group participates in or submits claims to Medicare, Medicaid, or any other federal healthcare program or commercial insurance plan in connection with the Services, and no claim for reimbursement will be submitted on your behalf. If you are a Medicare or Medicaid beneficiary, you acknowledge that you are purchasing the Services and Products entirely outside those programs and that you are personally responsible for payment. You may seek reimbursement from your own insurer at your discretion, but eligibility for reimbursement is not guaranteed and is solely between you and your insurer.
Payment Methods
LifeRx.md accepts only U.S.-issued credit and debit cards, with information stored securely by our payment card processor. You warrant that your payment information is accurate, that you accept the charges, that you are responsible for any applicable taxes, that you are an authorized cardholder, and that each purchase is authorized.
Collection and Payment Issues
Unpaid balances may result in further collection action and additional fees, and LifeRx.md may pursue all available collection remedies. You agree not to dispute valid charges.
Payment Processing
Payment processing may be handled by LifeRx.md or third-party processors, including the collection and distribution of payments on behalf of the Medical Groups and vendors, with the total price including all applicable charges. You authorize the automated use of your payment method, must maintain valid payment information, and all payment obligations survive termination.
6. Eligibility, Account Security, and Restrictions
You must create your LifeRx.md Account ("Account") through our website using complete and accurate information, including your full legal name, current mailing address, valid phone number, active email address, and a secure password. These become your LifeRx.md login credentials. You are solely responsible for maintaining the confidentiality of your credentials and for all activities occurring under them. You must not allow others to use your credentials and must promptly notify LifeRx.md at support@liferx.md if you suspect unauthorized use, Account compromise, or any other security concern; security reports are subject to 24/7 monitoring and escalation as described in Section 7.
Access to the Site is permitted only through our official website using standard web browsers. Any attempt to use unauthorized methods, such as automated systems or third-party applications, is strictly prohibited. LifeRx.md reserves the right to revoke access at any time, with or without cause, as described in Section 29.
You are prohibited from attempting to breach or bypass Site security. This includes accessing data not meant for you, logging into unauthorized servers or accounts, probing or testing for vulnerabilities, breaching authentication protocols, or otherwise using the Site in violation of applicable laws or these Terms.
Additionally, you may not employ scrapers, crawlers, spiders, bots, or any other automated tool to collect or access Site data. Methods such as deep-linking, bypassing robot exclusion headers, or using any device or software to disrupt Site functionality are also prohibited.
Any violation of Site security may lead to civil or criminal liability. LifeRx.md may investigate suspected violations, cooperate with law enforcement, and pursue prosecution when appropriate. You agree not to disrupt Site operations or compromise the Site's integrity in any way.
You further agree to maintain accurate and current Account details, use only your own credentials, log out after each session, use strong and unique passwords, and never share or transfer your Account. You may not create multiple or duplicate Accounts or use your Account for commercial purposes. You agree to report any misuse, participate in security investigations, enable necessary updates, regularly review your Account activity, and follow security best practices. You accept all communications related to Account security. You agree to indemnify LifeRx.md for losses arising from misuse of, or unauthorized access to, your Account resulting from your failure to comply with this Section, whether the misuse or access is committed by you or by others using your credentials; this obligation does not apply to the extent a loss results from LifeRx.md's own failure to maintain reasonable security measures.
Access to the Site is permitted only through our official website using standard web browsers. Any attempt to use unauthorized methods, such as automated systems or third-party applications, is strictly prohibited. LifeRx.md reserves the right to revoke access at any time, with or without cause, as described in Section 29.
You are prohibited from attempting to breach or bypass Site security. This includes accessing data not meant for you, logging into unauthorized servers or accounts, probing or testing for vulnerabilities, breaching authentication protocols, or otherwise using the Site in violation of applicable laws or these Terms.
Additionally, you may not employ scrapers, crawlers, spiders, bots, or any other automated tool to collect or access Site data. Methods such as deep-linking, bypassing robot exclusion headers, or using any device or software to disrupt Site functionality are also prohibited.
Any violation of Site security may lead to civil or criminal liability. LifeRx.md may investigate suspected violations, cooperate with law enforcement, and pursue prosecution when appropriate. You agree not to disrupt Site operations or compromise the Site's integrity in any way.
You further agree to maintain accurate and current Account details, use only your own credentials, log out after each session, use strong and unique passwords, and never share or transfer your Account. You may not create multiple or duplicate Accounts or use your Account for commercial purposes. You agree to report any misuse, participate in security investigations, enable necessary updates, regularly review your Account activity, and follow security best practices. You accept all communications related to Account security. You agree to indemnify LifeRx.md for losses arising from misuse of, or unauthorized access to, your Account resulting from your failure to comply with this Section, whether the misuse or access is committed by you or by others using your credentials; this obligation does not apply to the extent a loss results from LifeRx.md's own failure to maintain reasonable security measures.
7. Electronic Communications
By using the Site or Services, or by sending communications to us from any device, you consent to communicate with us electronically. You agree to receive electronic communications from LifeRx.md and acknowledge that such communications satisfy any legal requirements that would otherwise require them to be in writing. You further accept that all agreements, disclosures, and consents may be executed electronically. You may request a paper copy of any legally required disclosure, and you may withdraw your consent to electronic communications as described in Section 8; withdrawal may limit your ability to use the Services.
Electronic communications may include, but are not limited to, emails, website notifications, Account alerts, and other messages delivered through the Site. These communications will be sent to your registered email address or delivered via the Site's notification system.
LifeRx.md may also contact you by telephone or email to verify your Account information, request additional details to prevent fraud, and perform periodic Account reviews. By continuing to use the Services, you authorize us to communicate with you through these electronic means.
Electronic communications may include, but are not limited to, emails, website notifications, Account alerts, and other messages delivered through the Site. These communications will be sent to your registered email address or delivered via the Site's notification system.
LifeRx.md may also contact you by telephone or email to verify your Account information, request additional details to prevent fraud, and perform periodic Account reviews. By continuing to use the Services, you authorize us to communicate with you through these electronic means.
Communication Timeline Standards
Urgent Communications
- Security alerts: immediate automated delivery, with 24/7 monitoring and emergency escalation
- Emergency notifications: immediate automated delivery, with 24/7 monitoring and emergency escalation
- Service interruptions: prompt notification, with 24/7 emergency escalation
- Account suspension notices: within 24 hours
Standard Communications
- Account updates: within 24 hours
- Service changes: 7 days advance notice
- Material policy updates: 30 days advance notice
- Billing notifications: before charging
- Appointment notifications: within 24 hours
- Prescription notifications: within 24 hours
Response Requirements
- Verification requests: 14 days to respond
- Security confirmations: 24 hours to respond
- Information update requests: seven (7) days to respond
- Account alerts: 48 hours to acknowledge
You may submit responses and acknowledgments at any time through the Site, which processes them automatically. If you are unable to respond within the applicable period due to a technical failure or circumstances beyond your reasonable control, contact support and we will reasonably extend the period. Suspension of your Account for failure to respond will not take effect until at least one (1) business day after the applicable period expires.
Emergency and security matters are monitored at all times through automated systems with 24/7 emergency escalation to on-call personnel. All other communications requiring a response are monitored and supported by our support team during support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Automated delivery, tracking, and follow-up systems operate at all times.
Emergency and security matters are monitored at all times through automated systems with 24/7 emergency escalation to on-call personnel. All other communications requiring a response are monitored and supported by our support team during support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Automated delivery, tracking, and follow-up systems operate at all times.
Delivery Confirmation
For critical communications, we require the recipient to acknowledge receipt, and our systems track when messages are sent and acknowledged. If we do not receive confirmation within the expected timeframe, follow-up notices are sent automatically. If our primary communication method fails — for example, if emails bounce or calls go unanswered — we will attempt alternative contact methods, such as text messages, phone calls, or backup email addresses, to ensure delivery.
We reserve the right to suspend your Account access, discontinue your access to the Services, or deny use of the Site until requested information is provided as specified, subject to the response periods and grace provisions above.
All electronic communications will satisfy legal writing requirements, meet regulatory disclosure obligations, and constitute valid notice under these Terms.
We reserve the right to suspend your Account access, discontinue your access to the Services, or deny use of the Site until requested information is provided as specified, subject to the response periods and grace provisions above.
All electronic communications will satisfy legal writing requirements, meet regulatory disclosure obligations, and constitute valid notice under these Terms.
Cookies and Tracking Technologies
The Site uses cookies, pixels, software development kits, and similar tracking technologies as described in our Cookie Policy (available at liferx.md/cookie-policy), which is incorporated by reference into these Terms. By accepting these Terms and using the Site, you expressly consent to the use of the tracking technologies described in the Cookie Policy, including the placement and reading of cookies and similar identifiers by us and by the categories of third parties identified in the Cookie Policy. You may manage or withdraw your tracking preferences at any time through the Cookie Preferences Center and the browser controls described in the Cookie Policy.
8. Communications Consent and Recordings
a. Mobile Communications Consent
LifeRx Messaging Program. The LifeRx Messaging Program provides service-related text messages concerning your account, consultations, appointments, treatment status, prescription or order status, billing, customer support, security, identity verification, and other services you request. If you separately consent to receive marketing communications, the program may also send promotional messages, special offers, and other marketing content.
By providing your mobile number, you consent to receiving calls and text messages from LifeRx.md, including informational communications, product updates, service notifications, progress tracking, appointment reminders, and other related communications. These communications may be sent using automated technology, including autodialed and prerecorded messages. Consent to receiving marketing calls or texts is not a condition of purchasing any goods or services. Message frequency varies, and standard message and data rates may apply.
Message frequency may vary. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
By providing your mobile number, you consent to receiving calls and text messages from LifeRx.md, including informational communications, product updates, service notifications, progress tracking, appointment reminders, and other related communications. These communications may be sent using automated technology, including autodialed and prerecorded messages. Consent to receiving marketing calls or texts is not a condition of purchasing any goods or services. Message frequency varies, and standard message and data rates may apply.
Message frequency may vary. Message and data rates may apply. Wireless carriers are not liable for delayed or undelivered messages.
b. Mobile Messaging Terms and Revocation of Consent
Reply HELP for help. Reply STOP to end text messages.
Text HELP to any message for assistance. You may revoke consent to receive text messages, calls, or other communications from LifeRx.md at any time through any reasonable means. Reasonable means include, without limitation: replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or similar terms to any text message; replying "unsubscribe" or "opt out" to any email; updating your communication preferences within your Account; sending an email to support@liferx.md; calling LifeRx.md customer support; or providing written notice to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002. LifeRx.md will honor your revocation request within ten (10) business days of receipt. You may receive a single confirmatory message acknowledging your revocation request within five minutes of receipt; if you have subscribed to multiple categories of messages, that confirmatory message may ask you to specify the scope of your opt-out, and no further communications will be sent thereafter except as required by law or to address essential service, safety, or security matters. Withdrawal of consent may limit available features, and important service information may be missed after unsubscribing.
For information about how LifeRx collects, uses, discloses, and protects personal information associated with the LifeRx Messaging Program, please review our Privacy Policy at https://liferx.md/privacy-policy.
Text HELP to any message for assistance. You may revoke consent to receive text messages, calls, or other communications from LifeRx.md at any time through any reasonable means. Reasonable means include, without limitation: replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, or similar terms to any text message; replying "unsubscribe" or "opt out" to any email; updating your communication preferences within your Account; sending an email to support@liferx.md; calling LifeRx.md customer support; or providing written notice to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002. LifeRx.md will honor your revocation request within ten (10) business days of receipt. You may receive a single confirmatory message acknowledging your revocation request within five minutes of receipt; if you have subscribed to multiple categories of messages, that confirmatory message may ask you to specify the scope of your opt-out, and no further communications will be sent thereafter except as required by law or to address essential service, safety, or security matters. Withdrawal of consent may limit available features, and important service information may be missed after unsubscribing.
For information about how LifeRx collects, uses, discloses, and protects personal information associated with the LifeRx Messaging Program, please review our Privacy Policy at https://liferx.md/privacy-policy.
c. Clinical Session Recordings
Recording of telehealth sessions and clinical interactions with Providers is governed by the Informed Consent for Telehealth Services (available at liferx.md/telehealth-consent) and, with respect to any protected health information contained in recordings, by the HIPAA Notice of Privacy Practices. You may decline recording of a clinical session and may request deletion of a recording, subject to legally required retention periods, as described in the Informed Consent for Telehealth Services. Recordings are maintained confidentially, retained for seven (7) years or as otherwise required by law, and securely destroyed after the applicable retention period.
d. Customer Service Call Recording and Monitoring
By communicating with LifeRx.md by phone, you consent, to the extent permitted by applicable law, to the recording and live monitoring of inbound and outbound customer service calls for quality assurance, training, and compliance purposes. Recordings are subject to restricted access and secure retention policies.
e. Email Opt-Out
You may opt out of all non-essential email communications at any time using the means described in subsection (b). Essential service, safety, and security communications will continue notwithstanding an opt-out, as permitted by law.
f. Acknowledgment
By using the Site and Services, you consent to the communications described in this Section 8, acknowledge the recording practices described in this Section 8 and in the Informed Consent for Telehealth Services, and understand that withdrawing consent may limit the Services available to you.
9. Ownership and Intellectual Property Rights
All Site pages and downloadable materials are the property of LifeRx.md or its licensors and suppliers, protected by United States and international copyright and trademark laws.
Subject to these Terms and payment of applicable fees, LifeRx.md grants you a revocable, non-transferable (except as specified in Section 20), personal, non-exclusive license to access and use the Site for your personal, non-commercial purposes. All rights not expressly granted are reserved by LifeRx.md or its licensors, suppliers, publishers, rightsholders, or content providers.
You may not engage in Commercial Exploitation of the Site or Services, including reproducing the Site or Services, duplicating any content, copying materials, selling or reselling content, accessing the Site for commercial purposes, or using content for commercial gain, without express written consent from LifeRx.md.
Technical Restrictions. Without express written consent from LifeRx.md, you may not:
Subject to these Terms and payment of applicable fees, LifeRx.md grants you a revocable, non-transferable (except as specified in Section 20), personal, non-exclusive license to access and use the Site for your personal, non-commercial purposes. All rights not expressly granted are reserved by LifeRx.md or its licensors, suppliers, publishers, rightsholders, or content providers.
You may not engage in Commercial Exploitation of the Site or Services, including reproducing the Site or Services, duplicating any content, copying materials, selling or reselling content, accessing the Site for commercial purposes, or using content for commercial gain, without express written consent from LifeRx.md.
Technical Restrictions. Without express written consent from LifeRx.md, you may not:
- frame the Site or utilize framing techniques to enclose any trademark, logo, or other proprietary information, including images, text, page layout, or forms;
- use meta tags or any other "hidden text" utilizing LifeRx.md's name or trademarks; or
- deep link to any Site page, name, trademark, service mark, logo, or content.
Content Restrictions. Files, documents, text, photographs, images, audio, video, and other materials on the Site may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized in writing by LifeRx.md. Protected intellectual property includes trademarks, service marks, logos, content, page layouts, forms, images, text, proprietary information, downloads, audiovisual content, Site architecture, user interface, and design elements. You may not use any content from the Site or Services to train, develop, or improve any machine learning or artificial intelligence model, or engage in any text or data mining, without express written consent from LifeRx.md.
LifeRx.md reserves the right to monitor for violations, enforce restrictions, revoke licenses, take legal action, seek damages, obtain injunctive relief, and pursue all available remedies.
You must use the Site and Services only as permitted by law, respect all intellectual property rights, obtain written consent for any excepted uses, maintain all proprietary notices, report unauthorized use, and cooperate in enforcement actions.
LifeRx.md reserves the right to monitor for violations, enforce restrictions, revoke licenses, take legal action, seek damages, obtain injunctive relief, and pursue all available remedies.
You must use the Site and Services only as permitted by law, respect all intellectual property rights, obtain written consent for any excepted uses, maintain all proprietary notices, report unauthorized use, and cooperate in enforcement actions.
10. Accuracy of Information and Site Functionality
While LifeRx.md strives to maintain the integrity of the Site and Services, we do not make any representations, warranties, or guarantees about the correctness of the Site's content, Service descriptions, or any other information presented. OUR COMMITMENT TO ACCURACY DOES NOT CONSTITUTE A BINDING WARRANTY OR GUARANTEE OF PRECISE INFORMATION AT ALL TIMES.
The Site may contain errors or inaccuracies, including typographical mistakes, content discrepancies, or description mismatches. It is also possible that unauthorized third parties may make additions, deletions, or alterations to the Site without our knowledge or approval.
If you discover any inaccuracy on the Site, we encourage you to report it promptly by emailing support@liferx.md. Reports are acknowledged automatically upon receipt and reviewed by our support team during support hours. You can track the status of your report, and we will notify you as we verify and correct confirmed issues and may contact you for additional information if needed.
We maintain the right to change or update any information on the Site without prior notice, including modifying Service descriptions, revising materials, and adjusting features or functionality. Content you access at one time may be different when you return.
REGARDING CONTENT POSTED BY THIRD PARTIES WHO ARE NOT AFFILIATED WITH LIFERX.MD, WE EXPRESSLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY. WHILE WE MAY HOST OR DISPLAY SUCH CONTENT, WE DO NOT VERIFY ITS ACCURACY OR ENDORSE ITS CLAIMS.
We may modify features, implement system upgrades, or enhance platform performance as needed, and such changes may require temporary suspensions of the Services for technical issues, security concerns, maintenance, or compliance updates, on timelines ranging from immediate critical updates to planned routine improvements.
We are not responsible for technical limitations inherent in digital services, including transmission errors, information corruption, data compromise, carrier issues, or general network problems that may affect your access to or use of the Site.
Our practices for the retention, security, classification, and disposal of information, including your personal information and medical records, are described in our Privacy Policy and HIPAA Notice of Privacy Practices, each incorporated by reference into these Terms.
Your use of the Site acknowledges and accepts these conditions regarding information accuracy and Site functionality.
The Site may contain errors or inaccuracies, including typographical mistakes, content discrepancies, or description mismatches. It is also possible that unauthorized third parties may make additions, deletions, or alterations to the Site without our knowledge or approval.
If you discover any inaccuracy on the Site, we encourage you to report it promptly by emailing support@liferx.md. Reports are acknowledged automatically upon receipt and reviewed by our support team during support hours. You can track the status of your report, and we will notify you as we verify and correct confirmed issues and may contact you for additional information if needed.
We maintain the right to change or update any information on the Site without prior notice, including modifying Service descriptions, revising materials, and adjusting features or functionality. Content you access at one time may be different when you return.
REGARDING CONTENT POSTED BY THIRD PARTIES WHO ARE NOT AFFILIATED WITH LIFERX.MD, WE EXPRESSLY DISCLAIM ANY RESPONSIBILITY OR LIABILITY. WHILE WE MAY HOST OR DISPLAY SUCH CONTENT, WE DO NOT VERIFY ITS ACCURACY OR ENDORSE ITS CLAIMS.
We may modify features, implement system upgrades, or enhance platform performance as needed, and such changes may require temporary suspensions of the Services for technical issues, security concerns, maintenance, or compliance updates, on timelines ranging from immediate critical updates to planned routine improvements.
We are not responsible for technical limitations inherent in digital services, including transmission errors, information corruption, data compromise, carrier issues, or general network problems that may affect your access to or use of the Site.
Our practices for the retention, security, classification, and disposal of information, including your personal information and medical records, are described in our Privacy Policy and HIPAA Notice of Privacy Practices, each incorporated by reference into these Terms.
Your use of the Site acknowledges and accepts these conditions regarding information accuracy and Site functionality.
11. Age Restrictions and Verification
You must be 18 years of age or older to access the Site, use the Services, register an Account, provide personal information, engage with Providers, or purchase Products. The Site and Services are not directed to children, and we do not knowingly collect personal information from anyone under 18. By accessing the Site and Services, you explicitly represent that you are 18 years of age or older, warrant the accuracy of your stated age, understand these access restrictions, and agree to provide age verification if requested.
If you are under 18 years old, you must not attempt to register, provide personal information, create an Account, use the Services, or attempt to circumvent age verification.
If we discover that we have collected personal information from a user under 18, we will promptly delete that information (except to the extent retention is required by applicable law, including medical record retention laws), terminate the Account, block access, notify a parent or guardian where possible, document the incident, and review our prevention measures.
To report a suspected underage user, email support@liferx.md with relevant details and any available verification. Reports are acknowledged automatically upon receipt and investigated promptly by our support team during support hours.
We reserve the right to request age verification, validate submitted information, require additional documentation, suspend Accounts pending verification, and terminate access if verification fails. Certain state laws provide heightened protections for minors' personal information; because the Services are restricted to adults, we treat any information identified as belonging to a minor in accordance with those laws and this Section.
Parents and guardians should monitor minors' internet access, report unauthorized access, assist in information removal, cooperate with verification, and support enforcement efforts.
If you are under 18 years old, you must not attempt to register, provide personal information, create an Account, use the Services, or attempt to circumvent age verification.
If we discover that we have collected personal information from a user under 18, we will promptly delete that information (except to the extent retention is required by applicable law, including medical record retention laws), terminate the Account, block access, notify a parent or guardian where possible, document the incident, and review our prevention measures.
To report a suspected underage user, email support@liferx.md with relevant details and any available verification. Reports are acknowledged automatically upon receipt and investigated promptly by our support team during support hours.
We reserve the right to request age verification, validate submitted information, require additional documentation, suspend Accounts pending verification, and terminate access if verification fails. Certain state laws provide heightened protections for minors' personal information; because the Services are restricted to adults, we treat any information identified as belonging to a minor in accordance with those laws and this Section.
Parents and guardians should monitor minors' internet access, report unauthorized access, assist in information removal, cooperate with verification, and support enforcement efforts.
12. Third-Party Links, Content, and Integrations
LifeRx.md provides links to external websites for convenience only. We make no representations about external websites, have no control over third-party content, do not endorse linked sites, and take no responsibility for external content. Third-party sites accessed through our links are independent from LifeRx.md and are not controlled, monitored, endorsed, verified, or maintained by LifeRx.md.
When accessing external links, you are responsible for your own security precautions, including virus and malware protection, data protection, privacy measures, verification of content, and acceptance of the external site's terms. By accessing third-party links, you accept all associated risks, assume full responsibility for your use of external sites, waive claims against LifeRx.md arising from that use, acknowledge that linking is not endorsement, and accept that the external site's terms and conditions govern your use of it.
LifeRx.md cannot control changes to external content, does not monitor linked sites, makes no guarantees about their availability or accuracy, and may remove links at any time.
Third-Party Integrations. The Services may permit you to connect third-party applications, devices, or accounts — such as fitness trackers, calendars, contacts, or third-party login credentials — to your Account. You are solely responsible for selecting and authorizing any third-party integration, for the accuracy of data it transmits, and for your compliance with the third party's terms. LifeRx.md does not control and is not responsible for the acts, omissions, data practices, or functionality of any third-party application, and integrations are provided "as is" without warranty. The categories of data shared when an integration is active, and the means to disable an integration at any time, are described in our Privacy Policy. Disabling an integration does not affect information already received, which we retain and use as described in the Privacy Policy.
When accessing external links, you are responsible for your own security precautions, including virus and malware protection, data protection, privacy measures, verification of content, and acceptance of the external site's terms. By accessing third-party links, you accept all associated risks, assume full responsibility for your use of external sites, waive claims against LifeRx.md arising from that use, acknowledge that linking is not endorsement, and accept that the external site's terms and conditions govern your use of it.
LifeRx.md cannot control changes to external content, does not monitor linked sites, makes no guarantees about their availability or accuracy, and may remove links at any time.
Third-Party Integrations. The Services may permit you to connect third-party applications, devices, or accounts — such as fitness trackers, calendars, contacts, or third-party login credentials — to your Account. You are solely responsible for selecting and authorizing any third-party integration, for the accuracy of data it transmits, and for your compliance with the third party's terms. LifeRx.md does not control and is not responsible for the acts, omissions, data practices, or functionality of any third-party application, and integrations are provided "as is" without warranty. The categories of data shared when an integration is active, and the means to disable an integration at any time, are described in our Privacy Policy. Disabling an integration does not affect information already received, which we retain and use as described in the Privacy Policy.
13. User Information and Prohibited Activities
When submitting any information to the Site or Services, including health information, medical history, personal data, images, or files ("User Information"), you agree not to provide content that is false or inaccurate, defamatory or abusive, libelous or unlawful, obscene or threatening, harassing or fraudulent, pornographic or harmful, or that encourages criminal behavior.
You further agree not to use the Site, Services, or any Product to commit or facilitate any violation of another's rights (including privacy rights, copyrights, trademarks, trade secrets, other intellectual property, or obligations of confidentiality) or to transmit any content containing viruses, harmful components, or malicious code.
You understand that Providers accessible through the Site are independent contractors engaged by the Medical Groups, not employees or agents of LifeRx.md. Any medical information you provide will be shared with the Medical Groups and their Providers as necessary for your care, subject to applicable privacy laws and the privacy documents referenced in Section 2.
You agree not to contact other users through unsolicited emails, unauthorized phone calls, unwanted mailings, or any other unauthorized communication methods.
You warrant that you have the legal right and authorization to provide all User Information, to grant the usage rights described in these Terms to LifeRx.md, and to permit sharing with the Medical Groups and their Providers for the purposes described.
LifeRx.md may de-identify and aggregate information in accordance with applicable law, and may share de-identified or aggregated data — which does not identify you — with third parties, including analytics and advertising partners, for analytics, research, service improvement, and advertising purposes, as further described in our Privacy Policy. LifeRx.md does not sell your personal information. Health information that is not protected health information is subject to the FTC Health Breach Notification Rule, and we will provide breach notifications as described in our Privacy Policy.
You agree not to engage in: unlawful access (using the Site unlawfully or for illegal purposes, posting under false names, impersonating others, or misrepresenting affiliations); technical abuse (deploying viruses or malware, using robots or scripts, attempting reverse engineering, overriding cookie settings, tampering with security, hacking or spoofing systems, or corrupting Site functions); content abuse (posting libelous content, sharing fraudulent information, transmitting harmful code, altering message attribution, harvesting personal information, or infringing intellectual property); or security violations (modifying Site security, creating false results, corrupting administration, interfering with operations, or circumventing protections).
You agree to defend, indemnify, and hold harmless LifeRx.md, the Medical Groups, and the Providers, including payment of reasonable attorneys' fees, damages, and expenses, for claims arising from your User Information, your violation of these Terms, or your breach of this Section.
LifeRx.md reserves the right to monitor compliance, remove violating content, suspend violating Accounts, report illegal activities, take legal action, and preserve evidence of violations.
You further agree not to use the Site, Services, or any Product to commit or facilitate any violation of another's rights (including privacy rights, copyrights, trademarks, trade secrets, other intellectual property, or obligations of confidentiality) or to transmit any content containing viruses, harmful components, or malicious code.
You understand that Providers accessible through the Site are independent contractors engaged by the Medical Groups, not employees or agents of LifeRx.md. Any medical information you provide will be shared with the Medical Groups and their Providers as necessary for your care, subject to applicable privacy laws and the privacy documents referenced in Section 2.
You agree not to contact other users through unsolicited emails, unauthorized phone calls, unwanted mailings, or any other unauthorized communication methods.
You warrant that you have the legal right and authorization to provide all User Information, to grant the usage rights described in these Terms to LifeRx.md, and to permit sharing with the Medical Groups and their Providers for the purposes described.
LifeRx.md may de-identify and aggregate information in accordance with applicable law, and may share de-identified or aggregated data — which does not identify you — with third parties, including analytics and advertising partners, for analytics, research, service improvement, and advertising purposes, as further described in our Privacy Policy. LifeRx.md does not sell your personal information. Health information that is not protected health information is subject to the FTC Health Breach Notification Rule, and we will provide breach notifications as described in our Privacy Policy.
You agree not to engage in: unlawful access (using the Site unlawfully or for illegal purposes, posting under false names, impersonating others, or misrepresenting affiliations); technical abuse (deploying viruses or malware, using robots or scripts, attempting reverse engineering, overriding cookie settings, tampering with security, hacking or spoofing systems, or corrupting Site functions); content abuse (posting libelous content, sharing fraudulent information, transmitting harmful code, altering message attribution, harvesting personal information, or infringing intellectual property); or security violations (modifying Site security, creating false results, corrupting administration, interfering with operations, or circumventing protections).
You agree to defend, indemnify, and hold harmless LifeRx.md, the Medical Groups, and the Providers, including payment of reasonable attorneys' fees, damages, and expenses, for claims arising from your User Information, your violation of these Terms, or your breach of this Section.
LifeRx.md reserves the right to monitor compliance, remove violating content, suspend violating Accounts, report illegal activities, take legal action, and preserve evidence of violations.
14. Copyright Infringement and DMCA Procedures
LifeRx.md respects intellectual property rights and expects users to do the same. We disclaim responsibility for copyrighted materials posted by users on the Site.
We will respond promptly to notices of claimed infringement submitted in accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, process claims through our Designated Copyright Agent, and take appropriate action on valid claims, including removing or disabling access to infringing material and, where appropriate, terminating the Accounts of repeat infringers.
To report copyright infringement, submit a written notice to our Designated Copyright Agent that includes: (1) identification of the copyrighted work(s) claimed to have been infringed; (2) identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it, including specific URLs where applicable; (3) your contact information, including full legal name, complete mailing address, telephone number, and email address; (4) the following two statements: "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)" and "I hereby state that the information in this notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed"; and (5) your physical or electronic signature, with authorization documentation if you are acting as an agent.
Submit copyright notices to:
We will respond promptly to notices of claimed infringement submitted in accordance with the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512, process claims through our Designated Copyright Agent, and take appropriate action on valid claims, including removing or disabling access to infringing material and, where appropriate, terminating the Accounts of repeat infringers.
To report copyright infringement, submit a written notice to our Designated Copyright Agent that includes: (1) identification of the copyrighted work(s) claimed to have been infringed; (2) identification of the allegedly infringing material and information reasonably sufficient to permit us to locate it, including specific URLs where applicable; (3) your contact information, including full legal name, complete mailing address, telephone number, and email address; (4) the following two statements: "I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use)" and "I hereby state that the information in this notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed"; and (5) your physical or electronic signature, with authorization documentation if you are acting as an agent.
Submit copyright notices to:
Copyright Agent
Upon receipt, we will review the notice for completeness, investigate the claim, take appropriate action, notify relevant parties, and maintain records of the proceedings.
Please note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees.
If material you posted was removed or disabled in response to a copyright notice, you may submit a counter notice to our Designated Copyright Agent containing the information required by 17 U.S.C. § 512(g)(3). We will process counter notices in accordance with the DMCA and restore content when appropriate.
Please note that under 17 U.S.C. § 512(f), any person who knowingly materially misrepresents that material is infringing, or that material was removed or disabled by mistake or misidentification, may be liable for damages, including costs and attorneys' fees.
If material you posted was removed or disabled in response to a copyright notice, you may submit a counter notice to our Designated Copyright Agent containing the information required by 17 U.S.C. § 512(g)(3). We will process counter notices in accordance with the DMCA and restore content when appropriate.
15. Ownership of Records and Provider Content
LifeRx.md retains all right, title, and interest in and to the Site, Services, Products, documentation, software, and Site materials, including all patents, copyrights, trade secrets, trademarks, service marks, and other intellectual property and proprietary rights, subject to two exceptions: your rights in your own medical records, and licensed third-party content, the rights to which are retained by the applicable licensors. The license granted to you, and the restrictions on your use of the Site and its content, are set forth in Section 9.
You may download or store information from the Site as necessary for your personal healthcare records; any other storage or reproduction of Site content is subject to Section 9. Nothing in these Terms limits your right to access and obtain copies of your medical records under applicable law.
Medical records created in connection with your care will be maintained for seven (7) years, or as otherwise required by applicable law. Providers and the Medical Groups may create content, including medical records and clinical documentation, in the course of providing services. Providers and the Medical Groups retain their rights to the professional materials and medical content they create, subject to your rights in your medical records and to applicable record-maintenance requirements, and grant LifeRx.md the licenses necessary to host, maintain, and facilitate the provision of services through the Site.
No rights in any LifeRx.md or third-party trademark, service mark, or logo are granted by implication, estoppel, or otherwise; any use requires prior written permission as described in Section 9.
LifeRx.md may remove any user-provided information deemed fraudulent, abusive, defamatory, obscene, or infringing of intellectual property or other rights, and reserves the enforcement rights set forth in Section 9.
You may download or store information from the Site as necessary for your personal healthcare records; any other storage or reproduction of Site content is subject to Section 9. Nothing in these Terms limits your right to access and obtain copies of your medical records under applicable law.
Medical records created in connection with your care will be maintained for seven (7) years, or as otherwise required by applicable law. Providers and the Medical Groups may create content, including medical records and clinical documentation, in the course of providing services. Providers and the Medical Groups retain their rights to the professional materials and medical content they create, subject to your rights in your medical records and to applicable record-maintenance requirements, and grant LifeRx.md the licenses necessary to host, maintain, and facilitate the provision of services through the Site.
No rights in any LifeRx.md or third-party trademark, service mark, or logo are granted by implication, estoppel, or otherwise; any use requires prior written permission as described in Section 9.
LifeRx.md may remove any user-provided information deemed fraudulent, abusive, defamatory, obscene, or infringing of intellectual property or other rights, and reserves the enforcement rights set forth in Section 9.
16. CAN-SPAM Act and TCPA Compliance
LifeRx.md is committed to compliance with the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (CAN-SPAM), 15 U.S.C. § 7701 et seq., the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, and related marketing regulations.
The complete terms applicable to the LifeRx Messaging Program, including the program description, message frequency, message and data rate disclosure, customer-care information, opt-out instructions, carrier disclaimer, and Privacy Policy link, are provided in Section 8.
When you use the Services, you consent to receive the following categories of communications, in each case subject to the consent and revocation provisions of Section 8:
Text messages. Automated messages about your Account, service updates, and appointment reminders, sent to the mobile number(s) you provide. Standard message and data rates may apply. You may revoke consent at any time through any reasonable means as described in Section 8, including by texting STOP. If you have provided multiple phone numbers, please identify each number for which you are revoking consent so we can process your request completely.
Service emails. Updates about your Services, Account notifications, and security alerts. You can manage most email preferences, but certain critical service, safety, and security messages will continue because they are essential to your care, as permitted by law.
Marketing communications. Special offers and updates about our Services. Marketing communications are kept separate from essential service communications, and you may opt out of marketing at any time while continuing to receive service communications. Consent to marketing communications is not a condition of purchasing any goods or services.
Newsletters. Health information, service updates, and related content. You may unsubscribe from newsletters at any time while keeping other communications active.
If you receive communications you believe violate CAN-SPAM or the TCPA, contact us at the addresses in the Contact Information section with specific details, and allow us a reasonable time to investigate.
You shall not use the Site or Services to distribute chain letters, send unsolicited bulk email (spam), use false identities or misleading header information, or otherwise violate marketing laws; to propagate worms or viruses, attempt unauthorized entry, or access networks without permission; or to infringe others' rights, including copyrights, trademarks, and other intellectual property.
You must comply with all applicable U.S. export control laws and regulations, including restrictions on the transmission of technical data and other regulated materials via the Internet.
YOU AGREE TO INDEMNIFY LIFERX.MD AND ITS AFFILIATES FOR ALL LOSSES, DAMAGES, LEGAL COSTS, REASONABLE ATTORNEYS' FEES, AND DEFENSE AND RESOLUTION EXPENSES ARISING FROM CLAIMS RELATED TO YOUR VIOLATION OF THIS SECTION OR OF ANY ANTI-SPAM, TELEMARKETING, OR RELATED LAW OR REGULATION.
Violations of this Section may result in immediate Account termination without prior notice or refund eligibility, permanent restriction from the Services, and additional actions including pursuit of legal remedies, damage recovery, reporting to law enforcement or regulators, and preservation of evidence.
The complete terms applicable to the LifeRx Messaging Program, including the program description, message frequency, message and data rate disclosure, customer-care information, opt-out instructions, carrier disclaimer, and Privacy Policy link, are provided in Section 8.
When you use the Services, you consent to receive the following categories of communications, in each case subject to the consent and revocation provisions of Section 8:
Text messages. Automated messages about your Account, service updates, and appointment reminders, sent to the mobile number(s) you provide. Standard message and data rates may apply. You may revoke consent at any time through any reasonable means as described in Section 8, including by texting STOP. If you have provided multiple phone numbers, please identify each number for which you are revoking consent so we can process your request completely.
Service emails. Updates about your Services, Account notifications, and security alerts. You can manage most email preferences, but certain critical service, safety, and security messages will continue because they are essential to your care, as permitted by law.
Marketing communications. Special offers and updates about our Services. Marketing communications are kept separate from essential service communications, and you may opt out of marketing at any time while continuing to receive service communications. Consent to marketing communications is not a condition of purchasing any goods or services.
Newsletters. Health information, service updates, and related content. You may unsubscribe from newsletters at any time while keeping other communications active.
If you receive communications you believe violate CAN-SPAM or the TCPA, contact us at the addresses in the Contact Information section with specific details, and allow us a reasonable time to investigate.
You shall not use the Site or Services to distribute chain letters, send unsolicited bulk email (spam), use false identities or misleading header information, or otherwise violate marketing laws; to propagate worms or viruses, attempt unauthorized entry, or access networks without permission; or to infringe others' rights, including copyrights, trademarks, and other intellectual property.
You must comply with all applicable U.S. export control laws and regulations, including restrictions on the transmission of technical data and other regulated materials via the Internet.
YOU AGREE TO INDEMNIFY LIFERX.MD AND ITS AFFILIATES FOR ALL LOSSES, DAMAGES, LEGAL COSTS, REASONABLE ATTORNEYS' FEES, AND DEFENSE AND RESOLUTION EXPENSES ARISING FROM CLAIMS RELATED TO YOUR VIOLATION OF THIS SECTION OR OF ANY ANTI-SPAM, TELEMARKETING, OR RELATED LAW OR REGULATION.
Violations of this Section may result in immediate Account termination without prior notice or refund eligibility, permanent restriction from the Services, and additional actions including pursuit of legal remedies, damage recovery, reporting to law enforcement or regulators, and preservation of evidence.
17. WARRANTY DISCLAIMERS
a. General Disclaimer. ALL ASPECTS OF THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "WITH ALL FAULTS."
b. Specific Disclaimers. LIFERX.MD DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. LIFERX.MD DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
c. User Risk Acknowledgment. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. LIFERX.MD DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.
d. Product and Service Disclaimers. WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, AND DISTRIBUTED THROUGH THE SITE ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. LIFERX.MD DOES NOT GUARANTEE THAT ANY PRESCRIPTION WILL BE WRITTEN FOR YOU THROUGH USE OF THE SERVICES. AS A MATTER OF COMPANY POLICY, AND AS DESCRIBED IN SECTION 3, PROVIDERS AVAILABLE THROUGH THE SERVICES DO NOT PRESCRIBE DEA-CONTROLLED SUBSTANCES, SUCH AS THOSE CONTAINING OPIOIDS OR AMPHETAMINES.
e. Artificial Intelligence Outputs. THE SITE AND SERVICES MAY INCORPORATE ARTIFICIAL INTELLIGENCE TECHNOLOGIES FOR ADMINISTRATIVE, ANALYTICAL, AND CUSTOMER SUPPORT PURPOSES, AS DESCRIBED IN OUR PRIVACY POLICY. AI-GENERATED CONTENT AND OUTPUTS ARE PROVIDED "AS IS," MAY CONTAIN ERRORS OR INACCURACIES, AND ARE NOT MEDICAL ADVICE. LIFERX.MD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING AI-GENERATED OUTPUTS. ALL MEDICAL DECISIONS ARE MADE BY LICENSED HEALTHCARE PROFESSIONALS, NOT BY ARTIFICIAL INTELLIGENCE.
f. Consequences of Use. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE PRODUCTS OBTAINED THROUGH THE SITE MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. LIFERX.MD DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY PRODUCTS OR SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE OR OTHERWISE, INCLUDING YOUR FAILURE TO COMPLY WITH ANY WARNING LABELS ATTACHED TO THE PRODUCTS.
g. Jurisdictional Savings. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED UNDER APPLICABLE LAW, ITS DURATION AND SCOPE ARE LIMITED TO THE FULLEST EXTENT PERMITTED.
b. Specific Disclaimers. LIFERX.MD DOES NOT WARRANT THAT ACCESS TO OR USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE WILL BE CORRECTED. THE SITE, INCLUDING ANY CONTENT OR INFORMATION CONTAINED WITHIN IT OR ANY SITE-RELATED SERVICE, IS PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. LIFERX.MD DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
c. User Risk Acknowledgment. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. LIFERX.MD DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACKUP AND SECURITY.
d. Product and Service Disclaimers. WARRANTIES RELATING TO PRODUCTS OR SERVICES OFFERED, SOLD, AND DISTRIBUTED THROUGH THE SITE ARE SUBJECT TO SEPARATE WARRANTY TERMS AND CONDITIONS, IF ANY, PROVIDED WITH OR IN CONNECTION WITH THE APPLICABLE PRODUCTS OR SERVICES. LIFERX.MD DOES NOT GUARANTEE THAT ANY PRESCRIPTION WILL BE WRITTEN FOR YOU THROUGH USE OF THE SERVICES. AS A MATTER OF COMPANY POLICY, AND AS DESCRIBED IN SECTION 3, PROVIDERS AVAILABLE THROUGH THE SERVICES DO NOT PRESCRIBE DEA-CONTROLLED SUBSTANCES, SUCH AS THOSE CONTAINING OPIOIDS OR AMPHETAMINES.
e. Artificial Intelligence Outputs. THE SITE AND SERVICES MAY INCORPORATE ARTIFICIAL INTELLIGENCE TECHNOLOGIES FOR ADMINISTRATIVE, ANALYTICAL, AND CUSTOMER SUPPORT PURPOSES, AS DESCRIBED IN OUR PRIVACY POLICY. AI-GENERATED CONTENT AND OUTPUTS ARE PROVIDED "AS IS," MAY CONTAIN ERRORS OR INACCURACIES, AND ARE NOT MEDICAL ADVICE. LIFERX.MD MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING AI-GENERATED OUTPUTS. ALL MEDICAL DECISIONS ARE MADE BY LICENSED HEALTHCARE PROFESSIONALS, NOT BY ARTIFICIAL INTELLIGENCE.
f. Consequences of Use. YOU ACKNOWLEDGE AND UNDERSTAND THAT THE USE OR MISUSE OF THE PRODUCTS OBTAINED THROUGH THE SITE MAY RESULT IN UNDESIRABLE OR UNEXPECTED CONSEQUENCES. LIFERX.MD DOES NOT ACCEPT ANY LIABILITY FOR THE CONSEQUENCES ARISING FROM THE APPLICATION, USE, OR MISUSE OF ANY PRODUCTS OR SERVICES CONTAINED ON OR MADE AVAILABLE THROUGH THE SITE, INCLUDING ANY INJURY OR DAMAGE TO ANY PERSON OR PROPERTY AS A MATTER OF NEGLIGENCE OR OTHERWISE, INCLUDING YOUR FAILURE TO COMPLY WITH ANY WARNING LABELS ATTACHED TO THE PRODUCTS.
g. Jurisdictional Savings. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT AN IMPLIED WARRANTY CANNOT BE EXCLUDED UNDER APPLICABLE LAW, ITS DURATION AND SCOPE ARE LIMITED TO THE FULLEST EXTENT PERMITTED.
18. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
LIFERX.MD SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY PROVIDER OR MEDICAL GROUP. AS DESCRIBED IN SECTION 3, PROVIDERS ARE INDEPENDENT CONTRACTORS ENGAGED BY THE MEDICAL GROUPS, WHOM LIFERX.MD DOES NOT CONTROL, SUPERVISE, OR DIRECT MEDICAL JUDGMENT OR TREATMENT DECISIONS.
LIFERX.MD AND ANY THIRD PARTIES MENTIONED ON THE SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, SITE USE, SITE-RELATED SERVICES, SITE CONTENT, SITE INFORMATION, OR LINKED WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, OR LINKED WEBSITES IS TO STOP USING THE SITE OR THOSE SERVICES.
TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM AGGREGATE LIABILITY OF LIFERX.MD TO YOU WITH RESPECT TO YOUR USE OF THE SITE IS THE GREATER OF (A) $500 (FIVE HUNDRED DOLLARS) OR (B) THE AMOUNTS YOU PAID TO LIFERX.MD FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
LIFERX.MD SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM SYSTEM FAILURES, SERVER ERRORS, DATA LOSS, SERVICE INTERRUPTIONS, WEBSITE UNAVAILABILITY, NETWORK ISSUES, COMMUNICATION DELAYS, OR THIRD-PARTY HOSTING PROBLEMS.
YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF SUBMITTED INFORMATION, MAINTAINING YOUR ACCOUNT SECURITY, PROPER USE OF THE SERVICES, COMPLIANCE WITH INSTRUCTIONS, FOLLOWING MEDICAL ADVICE, REPORTING ADVERSE EVENTS, AND MAINTAINING YOUR OWN RECORDS.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, AND SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT, REFLECT A REASONABLE ALLOCATION OF RISK, AND THE SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
IF ANY PORTION OF THESE LIABILITY LIMITATIONS IS FOUND TO BE UNENFORCEABLE, THE UNENFORCEABLE PORTION SHALL BE CONSTRUED IN ACCORDANCE WITH APPLICABLE LAW TO THE GREATEST EXTENT POSSIBLE AND THE REMAINING PORTIONS SHALL REMAIN IN FULL FORCE AND EFFECT.
LIFERX.MD SHALL NOT BE LIABLE FOR THE ACTS OR OMISSIONS OF ANY PROVIDER OR MEDICAL GROUP. AS DESCRIBED IN SECTION 3, PROVIDERS ARE INDEPENDENT CONTRACTORS ENGAGED BY THE MEDICAL GROUPS, WHOM LIFERX.MD DOES NOT CONTROL, SUPERVISE, OR DIRECT MEDICAL JUDGMENT OR TREATMENT DECISIONS.
LIFERX.MD AND ANY THIRD PARTIES MENTIONED ON THE SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, DAMAGES RESULTING FROM LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, SITE USE, SITE-RELATED SERVICES, SITE CONTENT, SITE INFORMATION, OR LINKED WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, OR LINKED WEBSITES IS TO STOP USING THE SITE OR THOSE SERVICES.
TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM AGGREGATE LIABILITY OF LIFERX.MD TO YOU WITH RESPECT TO YOUR USE OF THE SITE IS THE GREATER OF (A) $500 (FIVE HUNDRED DOLLARS) OR (B) THE AMOUNTS YOU PAID TO LIFERX.MD FOR THE SERVICES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
LIFERX.MD SHALL NOT BE LIABLE FOR ANY DAMAGES RESULTING FROM SYSTEM FAILURES, SERVER ERRORS, DATA LOSS, SERVICE INTERRUPTIONS, WEBSITE UNAVAILABILITY, NETWORK ISSUES, COMMUNICATION DELAYS, OR THIRD-PARTY HOSTING PROBLEMS.
YOU ACKNOWLEDGE THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF SUBMITTED INFORMATION, MAINTAINING YOUR ACCOUNT SECURITY, PROPER USE OF THE SERVICES, COMPLIANCE WITH INSTRUCTIONS, FOLLOWING MEDICAL ADVICE, REPORTING ADVERSE EVENTS, AND MAINTAINING YOUR OWN RECORDS.
NOTHING IN THESE TERMS LIMITS OR EXCLUDES LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW, AND SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. YOU ACKNOWLEDGE AND AGREE THAT THE LIMITATIONS SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THIS AGREEMENT, REFLECT A REASONABLE ALLOCATION OF RISK, AND THE SITE WOULD NOT BE PROVIDED TO YOU ABSENT SUCH LIMITATIONS.
IF ANY PORTION OF THESE LIABILITY LIMITATIONS IS FOUND TO BE UNENFORCEABLE, THE UNENFORCEABLE PORTION SHALL BE CONSTRUED IN ACCORDANCE WITH APPLICABLE LAW TO THE GREATEST EXTENT POSSIBLE AND THE REMAINING PORTIONS SHALL REMAIN IN FULL FORCE AND EFFECT.
19. No Third-Party Rights
Unless expressly stated in these Terms to the contrary, rights and remedies under these Terms are limited to you, LifeRx.md, the Medical Groups, the Providers, and their respective affiliates.
Except as expressly stated in these Terms, these Terms do not confer rights or remedies on any other person, create third-party beneficiary rights, establish obligations to non-parties, or provide benefits to external entities.
Nothing in these Terms relieves or discharges any third party's obligations or liability to you, to LifeRx.md, to the Medical Groups, or to the Providers, or affects existing third-party responsibilities.
No provision of these Terms shall give any third party a right of subrogation or a right of action against you, LifeRx.md, the Medical Groups, the Providers, or their respective affiliates.
The only intended beneficiaries of these Terms are you, LifeRx.md, the Medical Groups, the Providers, their respective affiliates, and parties expressly granted rights herein, including the Select Third Parties to the extent provided in Section 27.
Except as expressly stated in these Terms, these Terms do not confer rights or remedies on any other person, create third-party beneficiary rights, establish obligations to non-parties, or provide benefits to external entities.
Nothing in these Terms relieves or discharges any third party's obligations or liability to you, to LifeRx.md, to the Medical Groups, or to the Providers, or affects existing third-party responsibilities.
No provision of these Terms shall give any third party a right of subrogation or a right of action against you, LifeRx.md, the Medical Groups, the Providers, or their respective affiliates.
The only intended beneficiaries of these Terms are you, LifeRx.md, the Medical Groups, the Providers, their respective affiliates, and parties expressly granted rights herein, including the Select Third Parties to the extent provided in Section 27.
20. Assignment
You may not assign these Terms, transfer your rights or delegate your obligations under them, sublicense your access, or transfer your Account, in each case without LifeRx.md's prior written consent. Any attempted assignment without that consent is void.
LifeRx.md may freely assign or transfer these Terms, in whole or in part, and may assign its rights, delegate its duties, transfer operations, or restructure the Services, without restriction, in connection with a merger, acquisition, corporate reorganization, sale of assets, or otherwise. Where an assignment by LifeRx.md materially affects your Services, we will provide notice electronically, by posting on the Site, or by email to your registered address.
These Terms will bind and inure to the benefit of the parties' respective heirs, successors, and permitted assigns, and remain effective through changes of ownership and corporate restructuring.
To request consent to an assignment, submit a written request to support@liferx.md or to LifeRx.md, Inc., 401 Cooper Landing Rd # C1, Cherry Hill, NJ 08002, identifying the proposed assignee and the purpose of the assignment. You remain responsible for your Account unless and until we approve the assignment in writing, and any approved assignment is subject to the assignee's assumption of your obligations under these Terms.
LifeRx.md may freely assign or transfer these Terms, in whole or in part, and may assign its rights, delegate its duties, transfer operations, or restructure the Services, without restriction, in connection with a merger, acquisition, corporate reorganization, sale of assets, or otherwise. Where an assignment by LifeRx.md materially affects your Services, we will provide notice electronically, by posting on the Site, or by email to your registered address.
These Terms will bind and inure to the benefit of the parties' respective heirs, successors, and permitted assigns, and remain effective through changes of ownership and corporate restructuring.
To request consent to an assignment, submit a written request to support@liferx.md or to LifeRx.md, Inc., 401 Cooper Landing Rd # C1, Cherry Hill, NJ 08002, identifying the proposed assignee and the purpose of the assignment. You remain responsible for your Account unless and until we approve the assignment in writing, and any approved assignment is subject to the assignee's assumption of your obligations under these Terms.
21. Supplemental Terms for Providers
These supplemental terms apply to all Providers accessing or using the Site and govern Provider-specific obligations. They supplement the Notice to Providers (available at liferx.md/notice-to-providers) and each Provider's agreements with the applicable Medical Group. As applied to Providers, in the event of a conflict: the Provider's agreements with the applicable Medical Group control first, then the Notice to Providers, then this Section, then the remaining Terms.
Provider eligibility requires being a licensed physician, nurse practitioner, or other licensed healthcare professional engaged by a Medical Group and credentialed to provide services through the Site, and maintaining compliance with applicable laws, medical board rules, and professional regulations.
The relationship structure establishes that:
Provider eligibility requires being a licensed physician, nurse practitioner, or other licensed healthcare professional engaged by a Medical Group and credentialed to provide services through the Site, and maintaining compliance with applicable laws, medical board rules, and professional regulations.
The relationship structure establishes that:
- Each Provider is an independent contractor engaged by the applicable Medical Group and is not an employee or agent of LifeRx.md;
- A provider-patient relationship exists only between the Provider and the patient; and
- No physician-patient relationship exists with LifeRx.md, which provides only the technology platform and non-clinical management and administrative services to the Medical Groups.
Each Provider is solely responsible for:
- Maintaining their own professional liability insurance;
- Maintaining all required medical licenses, credentials, and board certifications, and complying with all applicable laws, medical board rules, and professional regulations;
- Obtaining all required patient consents relating to care;
- Managing all patient interactions and exercising independent medical judgment in all patient care decisions, without direction from LifeRx.md;
- Setting their own schedules and availability, subject to their arrangements with the applicable Medical Group;
- Providing all necessary patient notices and communications relating to care; and
- Their own tax obligations as independent contractors.
Billing and collection for Medical Services are the responsibility of the applicable Medical Group, which may engage LifeRx.md to perform non-clinical billing and payment administration as described in Section 5.
LifeRx.md explicitly disclaims providing any medical advice, legal advice, compliance guidance, regulatory interpretation, or professional recommendations to any Provider. Each Provider agrees to follow good medical practice standards, maintain professional requirements, accept sole responsibility for patient care, and acknowledge the limitations of communication technology and the variability of clinical outcomes.
When submitting content to the Site other than medical records and clinical documentation ("Provider Content"), Provider shall not provide content that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that infringes privacy, copyright, trademark, trade secret, or other intellectual property or proprietary rights. Medical records and clinical documentation are not Provider Content and are governed by Section 15, the applicable Business Associate Agreement, and applicable law.
Provider grants LifeRx.md a royalty-free, worldwide, transferable license to host, use, reproduce, and display Provider Content as necessary to operate, maintain, and improve the Site and Services. LifeRx.md may monitor and remove Provider Content, has no confidentiality obligation with respect to Provider Content except as required by applicable law or the applicable Business Associate Agreement, owes no compensation for Provider Content, and is not obligated to respond to it. LifeRx.md does not edit, direct, or alter medical records or clinical documentation.
Provider agrees to defend, indemnify, and hold harmless LifeRx.md from and against claims arising from Provider's patient care, Provider's use of the Site, Provider's provision of services, and related third-party claims and damages. LifeRx.md will provide Provider with prompt notice of any such claim. Provider controls the defense and settlement of indemnified claims with counsel reasonably acceptable to LifeRx.md, except that Provider shall not settle any claim that imposes obligations on, or includes an admission by, LifeRx.md without LifeRx.md's prior written consent. LifeRx.md may participate in the defense at its own expense, and Provider shall keep LifeRx.md informed and provide information reasonably requested.
LifeRx.md explicitly disclaims providing any medical advice, legal advice, compliance guidance, regulatory interpretation, or professional recommendations to any Provider. Each Provider agrees to follow good medical practice standards, maintain professional requirements, accept sole responsibility for patient care, and acknowledge the limitations of communication technology and the variability of clinical outcomes.
When submitting content to the Site other than medical records and clinical documentation ("Provider Content"), Provider shall not provide content that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that infringes privacy, copyright, trademark, trade secret, or other intellectual property or proprietary rights. Medical records and clinical documentation are not Provider Content and are governed by Section 15, the applicable Business Associate Agreement, and applicable law.
Provider grants LifeRx.md a royalty-free, worldwide, transferable license to host, use, reproduce, and display Provider Content as necessary to operate, maintain, and improve the Site and Services. LifeRx.md may monitor and remove Provider Content, has no confidentiality obligation with respect to Provider Content except as required by applicable law or the applicable Business Associate Agreement, owes no compensation for Provider Content, and is not obligated to respond to it. LifeRx.md does not edit, direct, or alter medical records or clinical documentation.
Provider agrees to defend, indemnify, and hold harmless LifeRx.md from and against claims arising from Provider's patient care, Provider's use of the Site, Provider's provision of services, and related third-party claims and damages. LifeRx.md will provide Provider with prompt notice of any such claim. Provider controls the defense and settlement of indemnified claims with counsel reasonably acceptable to LifeRx.md, except that Provider shall not settle any claim that imposes obligations on, or includes an admission by, LifeRx.md without LifeRx.md's prior written consent. LifeRx.md may participate in the defense at its own expense, and Provider shall keep LifeRx.md informed and provide information reasonably requested.
22. Dispute Resolution and Arbitration Agreement
We will attempt to resolve issues in good faith. Please bring any dispute to customer service first; most concerns can be resolved informally.
Except for the matters excluded below, all disputes between you and LifeRx.md will be resolved through binding individual arbitration, subject to the Class Action Waiver and Individual Capacity Agreement in Section 28. Neither party may initiate or participate in any class, collective, consolidated, or representative action. This agreement to arbitrate is governed by the Federal Arbitration Act, replaces court proceedings, precludes jury trials and class actions, and survives any termination of these Terms or your Account. Changes to this Section 22 or to Section 28 do not apply to any dispute for which a Notice of Dispute was provided before the change took effect.
Exclusions. Either party may (1) bring an individual claim in small claims court in your county of residence (or, for LifeRx.md, in Camden County, New Jersey) for disputes within that court's jurisdiction, and (2) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights. Claims for public injunctive relief that applicable law does not permit to be arbitrated may be brought in court, with all other claims remaining in arbitration.
Your Right to Opt Out. You may opt out of this arbitration agreement and the Class Action Waiver in Section 28 within thirty (30) days after you first accept these Terms, by sending written notice to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002, or by email to support@liferx.md, stating your full name, the email address associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms, and an opt-out applies only to the individual who submits it.
Notice of Dispute and Informal Resolution Conference. Before commencing arbitration, the claiming party must send a written, individualized Notice of Dispute describing the nature and basis of the claim and the specific relief sought. Your Notice must be sent by certified mail to LifeRx.md, Inc., c/o A.Y. Strauss, 290 West Mt. Pleasant Ave. #3260, Livingston, NJ 07039, Attn: Legal Department, with a copy to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002, or by email to support@liferx.md. Our Notice will be sent by certified mail to your last known address or by email to your registered email address. After a Notice is received, either party may request an individualized telephone or video conference to attempt in good faith to resolve the dispute, and both parties shall personally participate (a party's counsel may also participate). The parties will attempt in good faith to resolve the dispute during the thirty (30) days following receipt of the Notice (or such longer period as the parties agree), after which either party may commence arbitration. Compliance with this subsection is a condition precedent to arbitration, and any applicable statute of limitations is tolled while it is being satisfied.
Arbitration Procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), as modified by this Section. The arbitrator is bound by these Terms and, except as stated in the Exclusions above, decides all issues, including the scope and enforceability of this arbitration agreement. Any in-person hearing will be conducted in the county of your residence or another mutually agreed location, and hearings may be conducted by videoconference or telephone. For claims of $10,000 or less, you may choose whether the arbitration proceeds on documents only, by remote hearing, or by in-person hearing. The arbitrator will issue a reasoned written decision explaining the essential findings and conclusions.
Fees and Costs. Filing, administration, and arbitrator fees will be allocated in accordance with the AAA Consumer Arbitration Rules, which cap the consumer's filing fee; LifeRx.md will pay all remaining AAA fees for claims seeking $10,000 or less unless the arbitrator finds the claim frivolous. For claims of $2,000 or less, LifeRx.md will reimburse your filing fee upon request unless the arbitrator finds the claim frivolous. Each party bears its own attorneys' fees, except where applicable law provides for fee shifting. If the arbitrator awards you more than LifeRx.md's last written settlement offer made before an arbitrator was selected, LifeRx.md will pay you the greater of the award or $1,000.
Coordinated Filings. If twenty-five (25) or more Notices of Dispute or arbitration demands raising similar claims are submitted by or with the assistance of the same or coordinated counsel or organizations, the parties agree that the claims will be administered in batches of up to one hundred (100) claims per batch under the AAA's Mass Arbitration Supplementary Rules then in effect, with a single set of administrative and arbitrator fees per batch per side, a single arbitrator appointed for each batch, and a single procedural arbitrator appointed to resolve disputes regarding batching, applicable fees, and the application of this subsection. Applicable statutes of limitations are tolled for claims in later batches from the time a compliant Notice of Dispute is received until the batch to which the claim is assigned proceeds. This subsection applies notwithstanding any AAA rule to the contrary, and if it is found unenforceable as to a given claim, that claim (and only that claim) shall proceed in the courts identified below rather than in arbitration.
Time Limit on Claims. To the extent permitted by applicable law, any claim arising out of or relating to these Terms, the Site, the Services, or the Products must be initiated — by Notice of Dispute followed by a timely filed arbitration demand or permitted court action — within one (1) year after the claim accrues, or it is permanently barred.
YOU AND LIFERX.MD MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS PLAINTIFF OR CLASS MEMBER AND NOT AS A REPRESENTATIVE, AND NO CLAIMS MAY BE CONSOLIDATED OR PROCEED ON A CLASS BASIS.
The arbitrator may award relief, including declaratory or injunctive relief, only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim, and may not award class-wide relief.
Severability; Courts. The enforceability and severance of this Section and Section 28 are governed by the provisions of Sections 28 and 30. For any claim properly brought in court under this Section, exclusive jurisdiction and venue lie in the state and federal courts located in Camden County, New Jersey, and you consent to personal jurisdiction there, except where applicable law entitles you to bring the claim in the courts of your state of residence.
Except for the matters excluded below, all disputes between you and LifeRx.md will be resolved through binding individual arbitration, subject to the Class Action Waiver and Individual Capacity Agreement in Section 28. Neither party may initiate or participate in any class, collective, consolidated, or representative action. This agreement to arbitrate is governed by the Federal Arbitration Act, replaces court proceedings, precludes jury trials and class actions, and survives any termination of these Terms or your Account. Changes to this Section 22 or to Section 28 do not apply to any dispute for which a Notice of Dispute was provided before the change took effect.
Exclusions. Either party may (1) bring an individual claim in small claims court in your county of residence (or, for LifeRx.md, in Camden County, New Jersey) for disputes within that court's jurisdiction, and (2) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights. Claims for public injunctive relief that applicable law does not permit to be arbitrated may be brought in court, with all other claims remaining in arbitration.
Your Right to Opt Out. You may opt out of this arbitration agreement and the Class Action Waiver in Section 28 within thirty (30) days after you first accept these Terms, by sending written notice to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002, or by email to support@liferx.md, stating your full name, the email address associated with your Account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms, and an opt-out applies only to the individual who submits it.
Notice of Dispute and Informal Resolution Conference. Before commencing arbitration, the claiming party must send a written, individualized Notice of Dispute describing the nature and basis of the claim and the specific relief sought. Your Notice must be sent by certified mail to LifeRx.md, Inc., c/o A.Y. Strauss, 290 West Mt. Pleasant Ave. #3260, Livingston, NJ 07039, Attn: Legal Department, with a copy to LifeRx.md, Inc., 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002, or by email to support@liferx.md. Our Notice will be sent by certified mail to your last known address or by email to your registered email address. After a Notice is received, either party may request an individualized telephone or video conference to attempt in good faith to resolve the dispute, and both parties shall personally participate (a party's counsel may also participate). The parties will attempt in good faith to resolve the dispute during the thirty (30) days following receipt of the Notice (or such longer period as the parties agree), after which either party may commence arbitration. Compliance with this subsection is a condition precedent to arbitration, and any applicable statute of limitations is tolled while it is being satisfied.
Arbitration Procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect (available at www.adr.org), as modified by this Section. The arbitrator is bound by these Terms and, except as stated in the Exclusions above, decides all issues, including the scope and enforceability of this arbitration agreement. Any in-person hearing will be conducted in the county of your residence or another mutually agreed location, and hearings may be conducted by videoconference or telephone. For claims of $10,000 or less, you may choose whether the arbitration proceeds on documents only, by remote hearing, or by in-person hearing. The arbitrator will issue a reasoned written decision explaining the essential findings and conclusions.
Fees and Costs. Filing, administration, and arbitrator fees will be allocated in accordance with the AAA Consumer Arbitration Rules, which cap the consumer's filing fee; LifeRx.md will pay all remaining AAA fees for claims seeking $10,000 or less unless the arbitrator finds the claim frivolous. For claims of $2,000 or less, LifeRx.md will reimburse your filing fee upon request unless the arbitrator finds the claim frivolous. Each party bears its own attorneys' fees, except where applicable law provides for fee shifting. If the arbitrator awards you more than LifeRx.md's last written settlement offer made before an arbitrator was selected, LifeRx.md will pay you the greater of the award or $1,000.
Coordinated Filings. If twenty-five (25) or more Notices of Dispute or arbitration demands raising similar claims are submitted by or with the assistance of the same or coordinated counsel or organizations, the parties agree that the claims will be administered in batches of up to one hundred (100) claims per batch under the AAA's Mass Arbitration Supplementary Rules then in effect, with a single set of administrative and arbitrator fees per batch per side, a single arbitrator appointed for each batch, and a single procedural arbitrator appointed to resolve disputes regarding batching, applicable fees, and the application of this subsection. Applicable statutes of limitations are tolled for claims in later batches from the time a compliant Notice of Dispute is received until the batch to which the claim is assigned proceeds. This subsection applies notwithstanding any AAA rule to the contrary, and if it is found unenforceable as to a given claim, that claim (and only that claim) shall proceed in the courts identified below rather than in arbitration.
Time Limit on Claims. To the extent permitted by applicable law, any claim arising out of or relating to these Terms, the Site, the Services, or the Products must be initiated — by Notice of Dispute followed by a timely filed arbitration demand or permitted court action — within one (1) year after the claim accrues, or it is permanently barred.
YOU AND LIFERX.MD MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A CLASS PLAINTIFF OR CLASS MEMBER AND NOT AS A REPRESENTATIVE, AND NO CLAIMS MAY BE CONSOLIDATED OR PROCEED ON A CLASS BASIS.
The arbitrator may award relief, including declaratory or injunctive relief, only in favor of the individual party seeking relief and only to the extent necessary to resolve that party's individual claim, and may not award class-wide relief.
Severability; Courts. The enforceability and severance of this Section and Section 28 are governed by the provisions of Sections 28 and 30. For any claim properly brought in court under this Section, exclusive jurisdiction and venue lie in the state and federal courts located in Camden County, New Jersey, and you consent to personal jurisdiction there, except where applicable law entitles you to bring the claim in the courts of your state of residence.
23. Force Majeure
LifeRx.md, the Medical Groups, and the Providers shall not be liable for any failure or delay in performance due to circumstances beyond their reasonable control (each, a "Force Majeure Event"), including: (a) natural events, including acts of God, earthquakes, floods, hurricanes, tornadoes, extreme weather conditions, natural disasters, fire, lightning, solar events, and geological events; (b) human events, including terrorism, war, military operations, civil disorder, civil unrest, riots, labor disputes, strikes, lockouts, work stoppages, industrial actions, criminal acts, sabotage, piracy, and hostage situations, insurrection; (c) health events, including epidemics, pandemics, public health emergencies, quarantines, disease outbreaks, medical crises, health authority restrictions, and biological hazards; (d) technical failures, including power outages, utility disruptions, Internet failures, telecommunications breakdowns, network interruptions, server failures, hardware malfunctions, software failures, cyber attacks, and system crashes; and (e) government actions, including laws or regulations, executive orders, judicial orders, administrative orders, trade restrictions, sanctions, export and import controls, license revocations, regulatory changes, and emergency declarations.
A Force Majeure Event may affect Site availability, service delivery, data access, communications, payment processing, Provider availability, Product delivery, and support. During a Force Majeure Event, we may suspend or modify the Services, limit functionality, restrict access, implement emergency procedures, and prioritize critical functions, for the duration of the event and a reasonable recovery period.
We will provide notice of material disruptions and status updates as reasonably practicable, and will use commercially reasonable efforts to mitigate the effects of a Force Majeure Event, which may include backup systems, alternative arrangements, and business continuity measures.
No liability shall exist for losses arising from a Force Majeure Event, including direct or indirect losses, consequential damages (even if foreseeable), business interruption, lost profits, service credits, refunds, or compensation claims; provided that if a Force Majeure Event prevents delivery of Services or Products you have already paid for and they are not delivered within a reasonable time, our Return Policy governs any refund or credit. If a Force Majeure Event continues for an extended period, either party may terminate affected Services on notice, and we may offer modified or alternative arrangements.
Your payment obligations for Services and Products already delivered, and the parties' data protection, privacy, security, and confidentiality obligations, survive and continue during any Force Majeure Event. Nothing in this Section excuses LifeRx.md from exercising reasonable care, maintaining contingency plans, and following industry standards in preparing for and responding to Force Majeure Events.
A Force Majeure Event may affect Site availability, service delivery, data access, communications, payment processing, Provider availability, Product delivery, and support. During a Force Majeure Event, we may suspend or modify the Services, limit functionality, restrict access, implement emergency procedures, and prioritize critical functions, for the duration of the event and a reasonable recovery period.
We will provide notice of material disruptions and status updates as reasonably practicable, and will use commercially reasonable efforts to mitigate the effects of a Force Majeure Event, which may include backup systems, alternative arrangements, and business continuity measures.
No liability shall exist for losses arising from a Force Majeure Event, including direct or indirect losses, consequential damages (even if foreseeable), business interruption, lost profits, service credits, refunds, or compensation claims; provided that if a Force Majeure Event prevents delivery of Services or Products you have already paid for and they are not delivered within a reasonable time, our Return Policy governs any refund or credit. If a Force Majeure Event continues for an extended period, either party may terminate affected Services on notice, and we may offer modified or alternative arrangements.
Your payment obligations for Services and Products already delivered, and the parties' data protection, privacy, security, and confidentiality obligations, survive and continue during any Force Majeure Event. Nothing in this Section excuses LifeRx.md from exercising reasonable care, maintaining contingency plans, and following industry standards in preparing for and responding to Force Majeure Events.
24. Indemnification Obligations
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless LifeRx.md, the Medical Groups, the Providers, and their respective affiliates, officers, directors, employees, agents, licensors, service providers, successors, and assigns (the "Indemnified Parties") from and against all demands, losses, liabilities, damages, claims, causes of action, actions, suits (at law or in equity), fees, costs, reasonable attorneys' fees, judgments, settlements, penalties, interest, and recovery expenses, in each case brought by or owed to a third party and arising from:
- your use or misuse of the Site, Services, or Products, including your Account activity, orders, payment issues, or unauthorized modifications;
- User Information or other content you provide, post, or transmit;
- your violation of these Terms, the documents incorporated by reference, applicable law, or the rights of any third party, including intellectual property, privacy, and confidentiality rights;
- your negligent, reckless, or intentional misconduct, including any unauthorized access or security compromise you cause; and
- your misuse of prescriptions, Products, or medical advice obtained through the Services, including use contrary to Provider instructions or warning labels.
This indemnification does not apply to the extent a claim arises from an Indemnified Party's own gross negligence or willful misconduct, and nothing in this Section requires you to indemnify any party for claims you bring in your own right, which are governed by Sections 18 and 22.
LifeRx.md will provide you with reasonably prompt notice of any claim subject to indemnification. You agree to cooperate in the defense, allow the applicable Indemnified Party to assume control of the defense and settlement at your expense if it elects to do so, provide necessary information, assist with resolution, refrain from settling any claim without the applicable Indemnified Party's prior written consent, and maintain and preserve relevant records and evidence.
You will be responsible for all associated costs and expenses, including investigation costs, defense expenses, settlement amounts, judgments, expert fees, court costs, reasonable attorneys' fees, and related expenses.
These obligations survive termination of these Terms, closure of your Account, and the end of your relationship with LifeRx.md.
LifeRx.md will provide you with reasonably prompt notice of any claim subject to indemnification. You agree to cooperate in the defense, allow the applicable Indemnified Party to assume control of the defense and settlement at your expense if it elects to do so, provide necessary information, assist with resolution, refrain from settling any claim without the applicable Indemnified Party's prior written consent, and maintain and preserve relevant records and evidence.
You will be responsible for all associated costs and expenses, including investigation costs, defense expenses, settlement amounts, judgments, expert fees, court costs, reasonable attorneys' fees, and related expenses.
These obligations survive termination of these Terms, closure of your Account, and the end of your relationship with LifeRx.md.
25. Support and Functionality
All Site support requests must be directed to LifeRx.md through authorized channels:
Email: support@liferx.md
Address: 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002
Our support team is available during support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Support requests are acknowledged automatically upon receipt at any time, and emergency and security matters are monitored at all times through automated systems with 24/7 emergency escalation to on-call personnel, as described in Section 7. Urgent matters receive priority handling, and we aim to respond to standard requests within one (1) business day.
Support scope is limited to application support, Site functionality issues, Account-related matters, technical difficulties, and access problems. Support explicitly excludes custom development, personal training, system modifications, third-party integrations, non-standard configurations, and external system support.
In managing support, we acknowledge requests, track support tickets, prioritize issues, escalate complex matters, provide updates, document resolutions, and maintain support records. You can track the status of your support requests through your Account. Support records are retained for seven (7) years in accordance with our retention policies.
We reserve the right to implement functionality changes, including adding, modifying, or removing features, updating systems, discontinuing services, and deploying improvements. Changes materially affecting the Services are subject to the notice provisions of Section 29; other changes may be implemented without notice.
You are responsible for providing accurate information, following support procedures, reporting issues promptly, cooperating with support staff, implementing recommended solutions, and maintaining current contact information.
Email: support@liferx.md
Address: 401 Cooper Landing Rd #C1, Cherry Hill, NJ 08002
Our support team is available during support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Support requests are acknowledged automatically upon receipt at any time, and emergency and security matters are monitored at all times through automated systems with 24/7 emergency escalation to on-call personnel, as described in Section 7. Urgent matters receive priority handling, and we aim to respond to standard requests within one (1) business day.
Support scope is limited to application support, Site functionality issues, Account-related matters, technical difficulties, and access problems. Support explicitly excludes custom development, personal training, system modifications, third-party integrations, non-standard configurations, and external system support.
In managing support, we acknowledge requests, track support tickets, prioritize issues, escalate complex matters, provide updates, document resolutions, and maintain support records. You can track the status of your support requests through your Account. Support records are retained for seven (7) years in accordance with our retention policies.
We reserve the right to implement functionality changes, including adding, modifying, or removing features, updating systems, discontinuing services, and deploying improvements. Changes materially affecting the Services are subject to the notice provisions of Section 29; other changes may be implemented without notice.
You are responsible for providing accurate information, following support procedures, reporting issues promptly, cooperating with support staff, implementing recommended solutions, and maintaining current contact information.
26. Modified Devices and Operating Systems Disclaimer
LifeRx.md disclaims all liability arising from your use of the Site or Services on any device or browser that has been modified from its manufacturer or developer specifications, including jailbroken or rooted devices, modified or unofficial operating systems, custom browser configurations, disabled or bypassed security features, and other unauthorized modifications ("Modified Devices"). Use of a Modified Device is entirely at your own risk.
Modified Devices may compromise system security, data protection, privacy safeguards, encryption, access controls, and authentication, and may result in errors, unreliable operation, crashes, data loss, security breaches, performance problems, connection failures, or authentication failures.
NO WARRANTY, PERFORMANCE ASSURANCE, OR GUARANTEE OF FUNCTIONALITY, RELIABILITY, COMPATIBILITY, OR DATA INTEGRITY IS PROVIDED FOR MODIFIED DEVICES, AND SUPPORT FOR MODIFIED DEVICES IS LIMITED OR MAY BE DENIED ENTIRELY.
You should use devices that conform to manufacturer specifications, run official operating systems, and receive authorized updates. When seeking support, you must disclose any device modifications, system alterations, or non-standard configurations.
Modified Devices may compromise system security, data protection, privacy safeguards, encryption, access controls, and authentication, and may result in errors, unreliable operation, crashes, data loss, security breaches, performance problems, connection failures, or authentication failures.
NO WARRANTY, PERFORMANCE ASSURANCE, OR GUARANTEE OF FUNCTIONALITY, RELIABILITY, COMPATIBILITY, OR DATA INTEGRITY IS PROVIDED FOR MODIFIED DEVICES, AND SUPPORT FOR MODIFIED DEVICES IS LIMITED OR MAY BE DENIED ENTIRELY.
You should use devices that conform to manufacturer specifications, run official operating systems, and receive authorized updates. When seeking support, you must disclose any device modifications, system alterations, or non-standard configurations.
27. Select Third Party Liability Exclusion
For purposes of these Terms, "Select Third Parties" means the internet service providers, browser developers, payment processors, technology providers, and third-party vendors whose services or infrastructure are used in operating or delivering the Site and Services, and their respective affiliates, suppliers, and licensors. Select Third Parties are not parties to these Terms, do not own the Site, are not responsible for the Site, and have no obligations, warranties, or liability with respect to the Site.
As between you and LifeRx.md, LifeRx.md is responsible for the operation of the Site, its regulatory compliance, user complaints, Site functionality, and support services; direct your Site-related claims and complaints to LifeRx.md, not to Select Third Parties. You remain responsible for your compliance with any separate terms that govern your use of third-party products and services, such as your browser, device, and internet service.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND SOLELY WITH RESPECT TO THE SITE AND SERVICES: SELECT THIRD PARTIES DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, INFORMATION QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE; SELECT THIRD PARTIES ASSUME NO LIABILITY FOR ANY FORM OF DAMAGES, WHETHER DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL, UNDER ANY THEORY; AND THE MAXIMUM AGGREGATE LIABILITY OF ANY SELECT THIRD PARTY ARISING FROM OR RELATING TO THE SITE OR SERVICES SHALL NOT EXCEED $5.00 (FIVE DOLLARS). YOU WAIVE ALL CLAIMS AGAINST SELECT THIRD PARTIES ARISING FROM OR RELATING TO THE SITE OR SERVICES. NOTHING IN THIS SECTION LIMITS OR WAIVES ANY RIGHT OR CLAIM YOU HAVE AGAINST A SELECT THIRD PARTY UNDER YOUR SEPARATE AGREEMENTS WITH THAT PARTY OR UNDER APPLICABLE LAW THAT CANNOT BE WAIVED.
Select Third Parties are intended third-party beneficiaries of this Section, as provided in Section 19, and may enforce this Section directly. These Terms do not modify any separate agreement between you and any Select Third Party, and Select Third Parties retain their independent rights and obligations under those agreements. Select Third Parties are not responsible for the investigation, defense, settlement, or discharge of any intellectual property infringement claim relating to the Site.
As between you and LifeRx.md, LifeRx.md is responsible for the operation of the Site, its regulatory compliance, user complaints, Site functionality, and support services; direct your Site-related claims and complaints to LifeRx.md, not to Select Third Parties. You remain responsible for your compliance with any separate terms that govern your use of third-party products and services, such as your browser, device, and internet service.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND SOLELY WITH RESPECT TO THE SITE AND SERVICES: SELECT THIRD PARTIES DISCLAIM ALL WARRANTIES, EXPRESS AND IMPLIED, INCLUDING WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, INFORMATION QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE; SELECT THIRD PARTIES ASSUME NO LIABILITY FOR ANY FORM OF DAMAGES, WHETHER DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL, UNDER ANY THEORY; AND THE MAXIMUM AGGREGATE LIABILITY OF ANY SELECT THIRD PARTY ARISING FROM OR RELATING TO THE SITE OR SERVICES SHALL NOT EXCEED $5.00 (FIVE DOLLARS). YOU WAIVE ALL CLAIMS AGAINST SELECT THIRD PARTIES ARISING FROM OR RELATING TO THE SITE OR SERVICES. NOTHING IN THIS SECTION LIMITS OR WAIVES ANY RIGHT OR CLAIM YOU HAVE AGAINST A SELECT THIRD PARTY UNDER YOUR SEPARATE AGREEMENTS WITH THAT PARTY OR UNDER APPLICABLE LAW THAT CANNOT BE WAIVED.
Select Third Parties are intended third-party beneficiaries of this Section, as provided in Section 19, and may enforce this Section directly. These Terms do not modify any separate agreement between you and any Select Third Party, and Select Third Parties retain their independent rights and obligations under those agreements. Select Third Parties are not responsible for the investigation, defense, settlement, or discharge of any intellectual property infringement claim relating to the Site.
28. Class Action Waiver and Individual Capacity Agreement
YOU AND LIFERX.MD AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
BY ACCEPTING THESE TERMS, YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT:
BY ACCEPTING THESE TERMS, YOU EXPRESSLY AGREE AND ACKNOWLEDGE THAT:
- YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER PROCEEDING IN WHICH ANY PARTY ACTS OR PROPOSES TO ACT IN A REPRESENTATIVE CAPACITY;
- ANY DISPUTES, CLAIMS, OR CONTROVERSIES MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING;
- THE ARBITRATOR MAY NOT:
- COMBINE OR CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS WITHOUT ALL PARTIES' WRITTEN CONSENT;
- OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING; OR
- AWARD RELIEF TO, FOR, OR AGAINST ANYONE WHO IS NOT A PARTY TO THE ARBITRATION, OR ON A CLASS OR REPRESENTATIVE BASIS.
THIS SECTION DOES NOT WAIVE ANY RIGHT TO SEEK PUBLIC INJUNCTIVE RELIEF, OR ANY OTHER CLAIM OR REMEDY, THAT APPLICABLE LAW DOES NOT PERMIT TO BE WAIVED; ANY SUCH CLAIM WILL PROCEED AS PROVIDED IN SECTION 22, WITH ALL OTHER CLAIMS REMAINING SUBJECT TO THIS SECTION. THE SMALL CLAIMS OPTION IN SECTION 22 IS CONSISTENT WITH THIS SECTION, AS SMALL CLAIMS PROCEED ONLY ON AN INDIVIDUAL BASIS.
IF A COURT OR ARBITRATOR DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THIS SECTION'S LIMITATIONS AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND MAY BE BROUGHT IN COURT. ALL OTHER CLAIMS MUST BE ARBITRATED.
IN ANY CASE IN WHICH (1) THE DISPUTE IS FILED AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AND (2) THERE IS A FINAL JUDICIAL DETERMINATION THAT ALL OR PART OF THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THE CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION TO THAT EXTENT MUST BE LITIGATED IN COURT, BUT THE PORTION OF THIS CLASS ACTION WAIVER THAT IS ENFORCEABLE SHALL BE ENFORCED IN ARBITRATION, AND THE PARTIES AGREE THAT LITIGATION OF ANY SUCH CLAIMS SHALL BE STAYED PENDING THE OUTCOME OF ANY INDIVIDUAL CLAIMS IN ARBITRATION.
IF A COURT OR ARBITRATOR DECIDES THAT APPLICABLE LAW PRECLUDES ENFORCEMENT OF ANY OF THIS SECTION'S LIMITATIONS AS TO A PARTICULAR CLAIM FOR RELIEF, THEN THAT CLAIM (AND ONLY THAT CLAIM) MUST BE SEVERED FROM THE ARBITRATION AND MAY BE BROUGHT IN COURT. ALL OTHER CLAIMS MUST BE ARBITRATED.
IN ANY CASE IN WHICH (1) THE DISPUTE IS FILED AS A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION AND (2) THERE IS A FINAL JUDICIAL DETERMINATION THAT ALL OR PART OF THIS CLASS ACTION WAIVER IS UNENFORCEABLE, THE CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION TO THAT EXTENT MUST BE LITIGATED IN COURT, BUT THE PORTION OF THIS CLASS ACTION WAIVER THAT IS ENFORCEABLE SHALL BE ENFORCED IN ARBITRATION, AND THE PARTIES AGREE THAT LITIGATION OF ANY SUCH CLAIMS SHALL BE STAYED PENDING THE OUTCOME OF ANY INDIVIDUAL CLAIMS IN ARBITRATION.
29. General Provisions, Revisions, and Modifications
Termination. LifeRx.md reserves the right to terminate or suspend your access to the Site, including partial access, and to restrict features or limit Services, at its discretion, without cause or notice. Termination of your Account does not delete records that LifeRx.md or the Medical Groups are required to retain under applicable law, including medical records retained as described in Section 15 and the HIPAA Notice of Privacy Practices. Provisions of these Terms that by their nature should survive termination — including Sections 9, 13, 15, 17, 18, 19, 22, 24, 27, and 28 and your accrued payment obligations — survive termination of these Terms or your Account.
Modifications. We may modify these Terms from time to time. For material changes, we will provide notice at least thirty (30) days before the changes take effect, by email to your registered email address and by announcement on the Site, using clear language that identifies the changes. Non-material changes, and changes required for security or legal compliance, may take effect immediately upon posting. During the thirty (30) day period, you may review the modified Terms; your continued use of the Site or Services after the effective date of a modification constitutes your acceptance of the modified Terms, and if you do not agree, you must stop using the Site and Services. We maintain change logs, version history, and records of notices and acceptance.
Your Responsibilities; Data Rights. You are responsible for reviewing these Terms periodically and maintaining current contact information. Your rights regarding your personal information — including access, correction, deletion, and portability — are described in our Privacy Policy, and your rights regarding your medical records are described in the HIPAA Notice of Privacy Practices and Section 15.
Severability. If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary or eliminated if required, and the remaining provisions will remain valid and in full force and effect, as further provided in Section 30.
Entire Agreement. These Terms, together with the documents incorporated by reference into them, constitute the entire agreement between you and LifeRx.md regarding the Site and supersede all prior agreements regarding the Site. This provision does not supersede or modify the Informed Consent for Telehealth Services, any consent or agreement between you and a Medical Group or Provider regarding your care, or the Business Associate and other agreements referenced in these Terms.
Interpretation. In these Terms, "include" and "including" mean without limitation; "or" is not exclusive; and "herein," "hereof," "hereby," "hereto," and "hereunder" refer to these Terms as a whole. Additional terms posted for specific pages, features, or services may supplement these Terms and, in the event of a direct conflict, control for the specific page, feature, or service they govern.
Governing Law. These Terms are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-laws principles, except that the arbitration agreement in Section 22 is governed by the Federal Arbitration Act. This choice of law does not deprive you of mandatory consumer protections available under the laws of your state of residence.
Copyright Notice. © 2026 LifeRx.md, Inc. All rights reserved.
Trademarks. All LifeRx.md marks are the property of LifeRx.md, Inc.; third-party marks are the property of their respective owners. No use is permitted without prior written consent, as described in Section 9.
Modifications. We may modify these Terms from time to time. For material changes, we will provide notice at least thirty (30) days before the changes take effect, by email to your registered email address and by announcement on the Site, using clear language that identifies the changes. Non-material changes, and changes required for security or legal compliance, may take effect immediately upon posting. During the thirty (30) day period, you may review the modified Terms; your continued use of the Site or Services after the effective date of a modification constitutes your acceptance of the modified Terms, and if you do not agree, you must stop using the Site and Services. We maintain change logs, version history, and records of notices and acceptance.
Your Responsibilities; Data Rights. You are responsible for reviewing these Terms periodically and maintaining current contact information. Your rights regarding your personal information — including access, correction, deletion, and portability — are described in our Privacy Policy, and your rights regarding your medical records are described in the HIPAA Notice of Privacy Practices and Section 15.
Severability. If any provision of these Terms is found unenforceable, it will be limited to the minimum extent necessary or eliminated if required, and the remaining provisions will remain valid and in full force and effect, as further provided in Section 30.
Entire Agreement. These Terms, together with the documents incorporated by reference into them, constitute the entire agreement between you and LifeRx.md regarding the Site and supersede all prior agreements regarding the Site. This provision does not supersede or modify the Informed Consent for Telehealth Services, any consent or agreement between you and a Medical Group or Provider regarding your care, or the Business Associate and other agreements referenced in these Terms.
Interpretation. In these Terms, "include" and "including" mean without limitation; "or" is not exclusive; and "herein," "hereof," "hereby," "hereto," and "hereunder" refer to these Terms as a whole. Additional terms posted for specific pages, features, or services may supplement these Terms and, in the event of a direct conflict, control for the specific page, feature, or service they govern.
Governing Law. These Terms are governed by the laws of the State of New Jersey and applicable federal law, without regard to conflict-of-laws principles, except that the arbitration agreement in Section 22 is governed by the Federal Arbitration Act. This choice of law does not deprive you of mandatory consumer protections available under the laws of your state of residence.
Copyright Notice. © 2026 LifeRx.md, Inc. All rights reserved.
Trademarks. All LifeRx.md marks are the property of LifeRx.md, Inc.; third-party marks are the property of their respective owners. No use is permitted without prior written consent, as described in Section 9.
30. Severability
If any provision of these Terms is found to be invalid, void, or unenforceable by any court or arbitrator of competent jurisdiction, that provision shall be severed from these Terms without effect on the remaining provisions, which shall continue in full force and effect, and the severed provision shall be replaced by a valid and enforceable provision that comes closest to the intention underlying it. This Section applies with special force to the Dispute Resolution and Arbitration Agreement (Section 22), the Class Action Waiver and Individual Capacity Agreement (Section 28), the Limitation of Liability (Section 18), and the Warranty Disclaimers (Section 17).
Severance and partial enforcement of the Class Action Waiver and Individual Capacity Agreement are governed by the specific provisions of Section 28, including its requirements that any claim that must proceed on a class, collective, consolidated, or representative basis be litigated in court rather than arbitration, that the enforceable portion of the waiver be enforced in arbitration, and that litigation of any such claims be stayed pending the outcome of individual claims in arbitration.
Severance and partial enforcement of the Class Action Waiver and Individual Capacity Agreement are governed by the specific provisions of Section 28, including its requirements that any claim that must proceed on a class, collective, consolidated, or representative basis be litigated in court rather than arbitration, that the enforceable portion of the waiver be enforced in arbitration, and that litigation of any such claims be stayed pending the outcome of individual claims in arbitration.
Contact Information
For General Inquiries and Support:
LifeRx.md, Inc.
401 Cooper Landing Rd # C1
Cherry Hill, NJ 08002
Email: support@liferx.md
For Legal Notices (including Notices of Dispute under Section 22):
LifeRx.md, Inc.
c/o A.Y. Strauss
290 West Mt. Pleasant Ave. #3260
Livingston, NJ 07039
Attn: Legal Department
Support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Support requests are acknowledged automatically upon receipt at any time, and emergency and security matters are subject to 24/7 monitoring and escalation as described in Section 7.
LifeRx.md, Inc.
401 Cooper Landing Rd # C1
Cherry Hill, NJ 08002
Email: support@liferx.md
For Legal Notices (including Notices of Dispute under Section 22):
LifeRx.md, Inc.
c/o A.Y. Strauss
290 West Mt. Pleasant Ave. #3260
Livingston, NJ 07039
Attn: Legal Department
Support hours: 9:00 AM to 6:00 PM Eastern Time, Monday through Friday. Support requests are acknowledged automatically upon receipt at any time, and emergency and security matters are subject to 24/7 monitoring and escalation as described in Section 7.
31. Related Documents Incorporated by Reference
The following documents, as posted on the Site and as amended from time to time, are incorporated by reference into and form part of these Terms. By accepting these Terms or using the Site, Services, or Products, you acknowledge and agree to be bound by each of them:
- Privacy Policy — liferx.md/privacy-policy — governing the collection, use, and disclosure of information you provide through the Site and Services, including health information that does not constitute PHI, and describing your privacy rights and how to exercise them;
- HIPAA Notice of Privacy Practices — liferx.md/hipaa-notice — describing how protected health information may be used and disclosed and your rights with respect to it;
- Cookie Policy — liferx.md/cookie-policy — describing the cookies, pixels, and similar tracking technologies used on the Site, the third parties that use them, and your preference and opt-out mechanisms;
- Return Policy — liferx.md/returns-policy — governing returns, refunds, and credits for Products and Services;
- Informed Consent for Telehealth Services — liferx.md/telehealth-consent — describing the benefits, limitations, and risks of telehealth care and the terms of your consent to receive it, including session recording; and
- Notice to Providers — liferx.md/notice-to-providers — setting forth supplemental terms applicable to Providers, as described in Section 21.
- Consumer Health Privacy Policy — liferx.md/consumer-health-privacy — describing how consumer health data that is not protected health information is collected, used, and shared, the categories of third parties receiving it, and the additional rights and consent requirements applicable under state consumer health data laws, including for residents of Washington and Nevada; Each document listed above is available at the URL indicated or at any successor location we designate on the Site, and a copy of any of them is available upon request to the contacts identified in the Contact Information section.
In the event of a conflict between these Terms and an incorporated document, the incorporated document controls with respect to the specific subject matter it governs, and these Terms control in all other respects; provided that (a) conflicts involving Providers are resolved as set forth in Section 21, and (b) nothing in these Terms or any incorporated document reduces the protections afforded to protected health information under the HIPAA Notice of Privacy Practices or applicable law.
Each incorporated document may be amended as provided in that document and in Section 29, and material changes to the Privacy Policy and HIPAA Notice of Privacy Practices are subject to the notice provisions of Section 2. Your continued use of the Site or Services after the effective date of an amendment to an incorporated document constitutes your acceptance of it.
Each incorporated document may be amended as provided in that document and in Section 29, and material changes to the Privacy Policy and HIPAA Notice of Privacy Practices are subject to the notice provisions of Section 2. Your continued use of the Site or Services after the effective date of an amendment to an incorporated document constitutes your acceptance of it.